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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Switch experience

5
Very easy as an existing current account joint holder Reviewed on: 1st April 2022
Christine Lambert's avatar
Christine Lambert

Customer friendly

5
The interface is very responsive. The chat option is also very useful. Seems to be a system that has listened to customer feedback Reviewed on: 1st April 2022
Ameena Aliyu's avatar
Ameena Aliyu

Easy and hassle free

5
Used Cora to change my address, I was skeptical about using the chat, but it was so easy! Loved the simplicity and speed of being able to update my address. Reviewed on: 1st April 2022
Amanda's avatar
Amanda

Quick and simple

5
Just changing the address but all i had to do was click a few buttons and Cora did the rest. Easy Reviewed on: 1st April 2022
Elliot Cowan's avatar
Elliot Cowan

Useless

1
The problem with Cora , is the problem with the whole web site . It is not integrated, it has password restrictions that disallow Google recommended passwords, I could go on but if I say I have spent the last full hour trying to just find an insurance document you'll begin to understand teh issue - too many title pages - too many attempts to be clever with illustrations , just an outrageous fantasy that might please the directors , but useless to me , and I suspect many many others . Reviewed on: 1st April 2022
Sheamus Maher's avatar
Sheamus Maher

card problem

5
I didn't know how I can unblock my card. Reviewed on: 1st April 2022
Sharareh Tahbaz's avatar
Sharareh Tahbaz

Quick, helpful, polite and efficient

5
Needed to speak to an agent, didn't take long at all to get through, agent was polite and helpful and resolved the issue I had quickly Reviewed on: 1st April 2022
Jack Veness's avatar
Jack Veness

Easy to use

5
Easy to use and faster than a phone call Reviewed on: 1st April 2022
Stephen Newbold 's avatar
Stephen Newbold

excellent service

5
I have just moved house and this service was by far the easiest system for notifying my change of address I have had to use Reviewed on: 1st April 2022
douglas yeates's avatar
douglas yeates

Cora is a rock star

5
Put simply: everything I wanted came from Cora...give her a pay rise and extra holiday (actually scrap the holiday) I want Cora on call 24/7! Reviewed on: 1st April 2022
Simon Whitehead's avatar
Simon Whitehead

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