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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Voting for Cora

5
Very clear concise directions, very helpful and easy to follow instructions. Reviewed on: 1st April 2022
Mrs JG Beasley's avatar
Mrs JG Beasley

Helpful app

5
The mobile helping app is always excellent & if it can’t help will pass you to an advisor Reviewed on: 1st April 2022
Louiet Timmoney's avatar
Louiet Timmoney

Switch experience

5
Very easy as an existing current account joint holder Reviewed on: 1st April 2022
Christine Lambert's avatar
Christine Lambert

Customer friendly

5
The interface is very responsive. The chat option is also very useful. Seems to be a system that has listened to customer feedback Reviewed on: 1st April 2022
Ameena Aliyu's avatar
Ameena Aliyu

Easy and hassle free

5
Used Cora to change my address, I was skeptical about using the chat, but it was so easy! Loved the simplicity and speed of being able to update my address. Reviewed on: 1st April 2022
Amanda's avatar
Amanda

Quick and simple

5
Just changing the address but all i had to do was click a few buttons and Cora did the rest. Easy Reviewed on: 1st April 2022
Elliot Cowan's avatar
Elliot Cowan

Useless

1
The problem with Cora , is the problem with the whole web site . It is not integrated, it has password restrictions that disallow Google recommended passwords, I could go on but if I say I have spent the last full hour trying to just find an insurance document you'll begin to understand teh issue - too many title pages - too many attempts to be clever with illustrations , just an outrageous fantasy that might please the directors , but useless to me , and I suspect many many others . Reviewed on: 1st April 2022
Sheamus Maher's avatar
Sheamus Maher

card problem

5
I didn't know how I can unblock my card. Reviewed on: 1st April 2022
Sharareh Tahbaz's avatar
Sharareh Tahbaz

Quick, helpful, polite and efficient

5
Needed to speak to an agent, didn't take long at all to get through, agent was polite and helpful and resolved the issue I had quickly Reviewed on: 1st April 2022
Jack Veness's avatar
Jack Veness

Easy to use

5
Easy to use and faster than a phone call Reviewed on: 1st April 2022
Stephen Newbold 's avatar
Stephen Newbold

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