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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick query support

4
Although my query was not totally straightforward it did not take long to work through options to find a solution. Very quick to use and resolve my issue. Reviewed on: 1st April 2022
Sue Popplewell's avatar
Sue Popplewell

Review of an angel

5
Extremely helpful and efficient! Reviewed on: 1st April 2022
David Laverick's avatar
David Laverick

Great service

5
Easy to use and dealt with my query quickly Reviewed on: 1st April 2022
Jake Gamban's avatar
Jake Gamban

CORA - a bot that acutally works

5
after waiting endlessly for someone in the business banking team actually pick up the phone, as well as going in personally to the branch to be told they don't do business bank opening I turned to CORA. I need to open a second business account and CORA took my request and actioned it in 5 mins.. excellent serve Reviewed on: 1st April 2022
paul taylor's avatar
paul taylor

Voting for Cora

5
Very clear concise directions, very helpful and easy to follow instructions. Reviewed on: 1st April 2022
Mrs JG Beasley's avatar
Mrs JG Beasley

Helpful app

5
The mobile helping app is always excellent & if it can’t help will pass you to an advisor Reviewed on: 1st April 2022
Louiet Timmoney's avatar
Louiet Timmoney

Switch experience

5
Very easy as an existing current account joint holder Reviewed on: 1st April 2022
Christine Lambert's avatar
Christine Lambert

Customer friendly

5
The interface is very responsive. The chat option is also very useful. Seems to be a system that has listened to customer feedback Reviewed on: 1st April 2022
Ameena Aliyu's avatar
Ameena Aliyu

Easy and hassle free

5
Used Cora to change my address, I was skeptical about using the chat, but it was so easy! Loved the simplicity and speed of being able to update my address. Reviewed on: 1st April 2022
Amanda's avatar
Amanda

Quick and simple

5
Just changing the address but all i had to do was click a few buttons and Cora did the rest. Easy Reviewed on: 1st April 2022
Elliot Cowan's avatar
Elliot Cowan

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