NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Useless

The problem with Cora , is the problem with the whole web site . It is not integrated, it has password restrictions that disallow Google recommended passwords, I could go on but if I say I have spent the last full hour trying to just find an insurance document you'll begin to understand teh issue - too many title pages - too many attempts to be clever with illustrations , just an outrageous fantasy that might please the directors , but useless to me , and I suspect many many others . Reviewed on: 1st April 2022

card problem

I didn't know how I can unblock my card. Reviewed on: 1st April 2022

Quick, helpful, polite and efficient

Needed to speak to an agent, didn't take long at all to get through, agent was polite and helpful and resolved the issue I had quickly Reviewed on: 1st April 2022

Easy to use

Easy to use and faster than a phone call Reviewed on: 1st April 2022

excellent service

I have just moved house and this service was by far the easiest system for notifying my change of address I have had to use Reviewed on: 1st April 2022

Cora is a rock star

Put simply: everything I wanted came from Cora...give her a pay rise and extra holiday (actually scrap the holiday) I want Cora on call 24/7! Reviewed on: 1st April 2022