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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Best help

5
The experience is great Cora always gets back to you in seconds and always leads you to the right resources Reviewed on: 1st April 2022

Good service

5
Warm People who pay attrntion AMD are efficient Reviewed on: 1st April 2022

Highly recommended

5
Easy to use, very helpful, simple yes or no answers Reviewed on: 1st April 2022

So Easy!!!

5
After a trying time to get business banking online, dealing with Cora was a breeze! Reviewed on: 1st April 2022

Quick query support

4
Although my query was not totally straightforward it did not take long to work through options to find a solution. Very quick to use and resolve my issue. Reviewed on: 1st April 2022

Review of an angel

5
Extremely helpful and efficient! Reviewed on: 1st April 2022

Great service

5
Easy to use and dealt with my query quickly Reviewed on: 1st April 2022

CORA - a bot that acutally works

5
after waiting endlessly for someone in the business banking team actually pick up the phone, as well as going in personally to the branch to be told they don't do business bank opening I turned to CORA. I need to open a second business account and CORA took my request and actioned it in 5 mins.. excellent serve Reviewed on: 1st April 2022

Voting for Cora

5
Very clear concise directions, very helpful and easy to follow instructions. Reviewed on: 1st April 2022

Helpful app

5
The mobile helping app is always excellent & if it can’t help will pass you to an advisor Reviewed on: 1st April 2022

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