NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

Read all reviews Write a review

About this product

Review NatWest Group - Cora: Digital Assistant now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Group - Cora Digital Assistant reviews (6058)

Quick query support

Although my query was not totally straightforward it did not take long to work through options to find a solution. Very quick to use and resolve my issue. Reviewed on: 1st April 2022

Review of an angel

Extremely helpful and efficient! Reviewed on: 1st April 2022

Great service

Easy to use and dealt with my query quickly Reviewed on: 1st April 2022

CORA - a bot that acutally works

after waiting endlessly for someone in the business banking team actually pick up the phone, as well as going in personally to the branch to be told they don't do business bank opening I turned to CORA. I need to open a second business account and CORA took my request and actioned it in 5 mins.. excellent serve Reviewed on: 1st April 2022

Voting for Cora

Very clear concise directions, very helpful and easy to follow instructions. Reviewed on: 1st April 2022

Helpful app

The mobile helping app is always excellent & if it can’t help will pass you to an advisor Reviewed on: 1st April 2022

Switch experience

Very easy as an existing current account joint holder Reviewed on: 1st April 2022

Customer friendly

The interface is very responsive. The chat option is also very useful. Seems to be a system that has listened to customer feedback Reviewed on: 1st April 2022

Easy and hassle free

Used Cora to change my address, I was skeptical about using the chat, but it was so easy! Loved the simplicity and speed of being able to update my address. Reviewed on: 1st April 2022