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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick & Easy

5
The availability of Cora means I have a true 365 x 24 banking experience Reviewed on: 1st April 2022

Very efficient service

5
My query was quickly answered. The speed was admirable. Reviewed on: 1st April 2022

Quick, very efficient

5
Cora was straight forward with no complications and I got the task done very quickly. Reviewed on: 1st April 2022

Online chat was so simple

5
Totally stress free online chat Reviewed on: 1st April 2022

Not sure

4
Not sure if problem has been resolved Relacement card not here after 5 days Reviewed on: 1st April 2022

Cora user

5
Quick, easy and simple to use. Answered my question without any problems. Reviewed on: 1st April 2022

Excellent

5
An easy to use sign posting system. Good understanding of my needs whenever I've used it. Reviewed on: 1st April 2022

Very efficient answering service

4
Very speedy to use and helpful advice. Thanks Reviewed on: 1st April 2022

Very easy to use

5
I felt relieved to know that I would soon have my account active. Reviewed on: 1st April 2022

Very helpful

5
Managed to answer the qurstion quickly Reviewed on: 1st April 2022

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