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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

very helpful.

5
it was very quick and helpful thankyou. Reviewed on: 1st April 2022

Quick, efficient and effective

5
Needed to change my address. Instead of going to the branch, I managed to sort it out in less than 5 minutes. Reviewed on: 1st April 2022

Great if connected

4
Great when there are no technical issues and you are connected, quick and efficient resolution of enquiries Reviewed on: 1st April 2022

Great help

4
Easy and very thorough. Refers to customer service if needed. Reviewed on: 1st April 2022

cora is amazing

5
cora helps with everything in everyway Reviewed on: 1st April 2022

Very help full

4
Ask a question and show me all the info on all that I asked. Reviewed on: 1st April 2022

Quick & Easy

5
The availability of Cora means I have a true 365 x 24 banking experience Reviewed on: 1st April 2022

Very efficient service

5
My query was quickly answered. The speed was admirable. Reviewed on: 1st April 2022

Quick, very efficient

5
Cora was straight forward with no complications and I got the task done very quickly. Reviewed on: 1st April 2022

Online chat was so simple

5
Totally stress free online chat Reviewed on: 1st April 2022

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