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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent Service

5
Quick and very reliable service. Reviewed on: 1st April 2022
JPL's avatar
JPL

One smart Cora

5
Used Cora two or three times and she is the first AI application that makes you feel like you are talking to someone who is listening. The responses are relevant and detailed. Very impressed with how she operates. Wish all AI apps worked as well as her Reviewed on: 1st April 2022
Ash's avatar
Ash

Efficient and clear service

5
Very systematic and well written process which enables achieving tasks at you convenience that would otherwise require phone calls or visiting a branch Reviewed on: 1st April 2022
Evelyn Manford's avatar
Evelyn Manford

Excellent Service

5
Easy to use & saves a journey to the bank, especially as I am disabled. Thank you Cora & Nat West Reviewed on: 1st April 2022
Jacqueline Smith 's avatar
Jacqueline Smith

Quick

5
Sorted problem in a few clicks. To solve my credit card querry Reviewed on: 1st April 2022
Chris Pegg's avatar
Chris Pegg

Quick and efficient

5
Great customer service quick with their replies and dealt with my request straight away Reviewed on: 1st April 2022
leah.d@talk21.com's avatar
[email protected]

worst customer service

1
worst customer service - never pick up the call - they keep redirecting you to the other department - the other department send you back to the initial department - like a loop - nothing gets resolved not even after 5 hours in the call with them! Reviewed on: 1st April 2022
Mariana's avatar
Mariana

Sorted before I could pick up the phone

5
Super quick and efficient. I was expecting a lengthy and slow correspondence over IM to resolve my issue but Cora sorted out my request faster than I would have been able to pick up the phone and get through the first automated message. Huge improvement on automated services Reviewed on: 1st April 2022
Elliott's avatar
Elliott

Amazingly easy

5
Very quick setting up isa again. Amazing Reviewed on: 1st April 2022
h smith's avatar
h smith

Fantastic

5
Was very quick easy and professional. My problem was sorted out quickly and promptly. It was very helpful thank you. Very satisfied customer Reviewed on: 1st April 2022
Stardust44 YT's avatar
Stardust44 YT

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