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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

worst customer service

1
worst customer service - never pick up the call - they keep redirecting you to the other department - the other department send you back to the initial department - like a loop - nothing gets resolved not even after 5 hours in the call with them! Reviewed on: 1st April 2022
Mariana's avatar
Mariana

Sorted before I could pick up the phone

5
Super quick and efficient. I was expecting a lengthy and slow correspondence over IM to resolve my issue but Cora sorted out my request faster than I would have been able to pick up the phone and get through the first automated message. Huge improvement on automated services Reviewed on: 1st April 2022
Elliott's avatar
Elliott

Amazingly easy

5
Very quick setting up isa again. Amazing Reviewed on: 1st April 2022
h smith's avatar
h smith

Fantastic

5
Was very quick easy and professional. My problem was sorted out quickly and promptly. It was very helpful thank you. Very satisfied customer Reviewed on: 1st April 2022
Stardust44 YT's avatar
Stardust44 YT

very helpful.

5
it was very quick and helpful thankyou. Reviewed on: 1st April 2022
Dot Garner's avatar
Dot Garner

Quick, efficient and effective

5
Needed to change my address. Instead of going to the branch, I managed to sort it out in less than 5 minutes. Reviewed on: 1st April 2022
Giulio De Magistris's avatar
Giulio De Magistris

Great if connected

4
Great when there are no technical issues and you are connected, quick and efficient resolution of enquiries Reviewed on: 1st April 2022
Ruth Nebauer's avatar
Ruth Nebauer

Great help

4
Easy and very thorough. Refers to customer service if needed. Reviewed on: 1st April 2022
Paul Varney's avatar
Paul Varney

cora is amazing

5
cora helps with everything in everyway Reviewed on: 1st April 2022
Max Wilde's avatar
Max Wilde

Very help full

4
Ask a question and show me all the info on all that I asked. Reviewed on: 1st April 2022
Shane HARVEY's avatar
Shane HARVEY

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