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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very helpful and fast tool available 24/7

5
Cora helps me with all my requests fast and efficiently. Reviewed on: 1st April 2022

As easy as ABC!

5
Cora is a very good example of artificial intelligence put to good use, to make online banking easier. Reviewed on: 1st April 2022

Great service

5
Queries answered instantly in great detail Reviewed on: 1st April 2022

Great user experience

5
Very good user experience. Almost thought it was the Turing test! Reviewed on: 1st April 2022

Good Service

5
Good service from Cora and good service from people it escalates to. Reviewed on: 1st April 2022

Very helpful

5
Very helpful. Easy to use, 24 hrs. Reviewed on: 1st April 2022

great

5
great service, Cora was quick and helpful Reviewed on: 1st April 2022

Quick and Easy

5
Had to change address and the help from Cora was extremly good. Straight to the point and no unnecessary products or services forced on me. Cora was also very polite. Reviewed on: 1st April 2022

Easy straight to the help I needed

5
Really quick and easy to use great service Reviewed on: 1st April 2022

Vote Cora

5
Quick told me what I needed. Confirmed instructions Reviewed on: 1st April 2022

Review NatWest Group - Cora: Digital assistant now

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