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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good Service

5
Good service from Cora and good service from people it escalates to. Reviewed on: 1st April 2022
Kwabena Amponsah's avatar
Kwabena Amponsah

Very helpful

5
Very helpful. Easy to use, 24 hrs. Reviewed on: 1st April 2022
Molly Burkett's avatar
Molly Burkett

great

5
great service, Cora was quick and helpful Reviewed on: 1st April 2022
Royal vs's avatar
Royal vs

Quick and Easy

5
Had to change address and the help from Cora was extremly good. Straight to the point and no unnecessary products or services forced on me. Cora was also very polite. Reviewed on: 1st April 2022
Cyber Raxx's avatar
Cyber Raxx

Easy straight to the help I needed

5
Really quick and easy to use great service Reviewed on: 1st April 2022
ljlouis1593@icloud.com's avatar
[email protected]

Vote Cora

5
Quick told me what I needed. Confirmed instructions Reviewed on: 1st April 2022
Barbara Campion's avatar
Barbara Campion

Excellent Service

5
Quick and very reliable service. Reviewed on: 1st April 2022
JPL's avatar
JPL

One smart Cora

5
Used Cora two or three times and she is the first AI application that makes you feel like you are talking to someone who is listening. The responses are relevant and detailed. Very impressed with how she operates. Wish all AI apps worked as well as her Reviewed on: 1st April 2022
Ash's avatar
Ash

Efficient and clear service

5
Very systematic and well written process which enables achieving tasks at you convenience that would otherwise require phone calls or visiting a branch Reviewed on: 1st April 2022
Evelyn Manford's avatar
Evelyn Manford

Excellent Service

5
Easy to use & saves a journey to the bank, especially as I am disabled. Thank you Cora & Nat West Reviewed on: 1st April 2022
Jacqueline Smith 's avatar
Jacqueline Smith

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