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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very quick easy to use solution

5
Very helpful very quick very good Reviewed on: 1st April 2022
Robert Conroy 's avatar
Robert Conroy

Contact with NatWest

1
Rubbish. Most banks have woken up to the fact that contact via email is the best and safest. Not NatWest, though! NatWest is sticking to, and perpetuating the fallacy that email is unsafe. The ICO's opinion is that if an Individual insists on communicating via email then the Organisation must comply. If the Organisation is not satisfied then it must provide its client with a password?PIN in a separate email and the password protected communication must be sent as an attachment to a second email. Reviewed on: 1st April 2022
witstert's avatar
witstert

Great people

5
The staff are great and if I need advice they are always there Reviewed on: 1st April 2022
Wayne Murphy's avatar
Wayne Murphy

Efficient, straightforward, hassle free.

5
I wanted to reactivate my ISA and in under 5 minutes I was able to get the information I needed, was shown the terms and conditions and I submitted my request to reactivate my account. I wish all computer systems were as efficient and easy to use. Really great experience. Reviewed on: 1st April 2022
jill gardiner's avatar
jill gardiner

Excellent customer service

5
The have good understanding Listen to your mattress and give you good advice Solution Reviewed on: 1st April 2022
Nesserdin Hagos's avatar
Nesserdin Hagos

Inovatation of the year

3
Very helpful teslly appreciate her help x Reviewed on: 1st April 2022
Michaela's avatar
Michaela

Very helpful and fast tool available 24/7

5
Cora helps me with all my requests fast and efficiently. Reviewed on: 1st April 2022
Kuri Jema's avatar
Kuri Jema

As easy as ABC!

5
Cora is a very good example of artificial intelligence put to good use, to make online banking easier. Reviewed on: 1st April 2022
Johan Fabri's avatar
Johan Fabri

Great service

5
Queries answered instantly in great detail Reviewed on: 1st April 2022
Steve Cox's avatar
Steve Cox

Great user experience

5
Very good user experience. Almost thought it was the Turing test! Reviewed on: 1st April 2022
Simon Smart's avatar
Simon Smart

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