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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great people

5
The staff are great and if I need advice they are always there Reviewed on: 1st April 2022

Efficient, straightforward, hassle free.

5
I wanted to reactivate my ISA and in under 5 minutes I was able to get the information I needed, was shown the terms and conditions and I submitted my request to reactivate my account. I wish all computer systems were as efficient and easy to use. Really great experience. Reviewed on: 1st April 2022

Excellent customer service

5
The have good understanding Listen to your mattress and give you good advice Solution Reviewed on: 1st April 2022

Inovatation of the year

3
Very helpful teslly appreciate her help x Reviewed on: 1st April 2022

Very helpful and fast tool available 24/7

5
Cora helps me with all my requests fast and efficiently. Reviewed on: 1st April 2022

As easy as ABC!

5
Cora is a very good example of artificial intelligence put to good use, to make online banking easier. Reviewed on: 1st April 2022

Great service

5
Queries answered instantly in great detail Reviewed on: 1st April 2022

Great user experience

5
Very good user experience. Almost thought it was the Turing test! Reviewed on: 1st April 2022

Good Service

5
Good service from Cora and good service from people it escalates to. Reviewed on: 1st April 2022

Very helpful

5
Very helpful. Easy to use, 24 hrs. Reviewed on: 1st April 2022

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