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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great feature

5
Easy and helpful and correct information given Reviewed on: 2nd April 2022
Anthony 's avatar
Anthony

Wow

5
Actually answered the questions I was asking Reviewed on: 2nd April 2022
Karen Fisher's avatar
Karen Fisher

Cora has been my lifeline thank you

5
Always professional polte helpful reassurance patience and always helped me through all I ask thank you Reviewed on: 2nd April 2022
Jennifer's avatar
Jennifer

Poor service and extremely slow

1
Untrained staff that don't seem to know what they are doing Reviewed on: 2nd April 2022
Hatcher Bradbery's avatar
Hatcher Bradbery

very helpful

5
Easy to use and very helpful. Thank you Cora Reviewed on: 2nd April 2022
Les Davidson's avatar
Les Davidson

Talks in plain language

5
Easy to understand and great information Reviewed on: 1st April 2022
Hazel Donnelly's avatar
Hazel Donnelly

Klas )

5
З розумінням треба підходити до будь якого діла Reviewed on: 1st April 2022
Oleksii's avatar
Oleksii

Quick and efficient

5
My request was dealt with quickly and efficiently Reviewed on: 1st April 2022
Kate Lawson's avatar
Kate Lawson

Very quick easy to use solution

5
Very helpful very quick very good Reviewed on: 1st April 2022
Robert Conroy 's avatar
Robert Conroy

Contact with NatWest

1
Rubbish. Most banks have woken up to the fact that contact via email is the best and safest. Not NatWest, though! NatWest is sticking to, and perpetuating the fallacy that email is unsafe. The ICO's opinion is that if an Individual insists on communicating via email then the Organisation must comply. If the Organisation is not satisfied then it must provide its client with a password?PIN in a separate email and the password protected communication must be sent as an attachment to a second email. Reviewed on: 1st April 2022
witstert's avatar
witstert

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