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NatWest Group - Cora: Digital assistant reviews

3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Help

5
Good quality service and very helpful Reviewed on: 2nd April 2022

Simple and Easy to use

5
Worked a treat for closing my business account Reviewed on: 2nd April 2022

Great feature

5
Easy and helpful and correct information given Reviewed on: 2nd April 2022

Wow

5
Actually answered the questions I was asking Reviewed on: 2nd April 2022

Cora has been my lifeline thank you

5
Always professional polte helpful reassurance patience and always helped me through all I ask thank you Reviewed on: 2nd April 2022

Poor service and extremely slow

1
Untrained staff that don't seem to know what they are doing Reviewed on: 2nd April 2022

very helpful

5
Easy to use and very helpful. Thank you Cora Reviewed on: 2nd April 2022

Talks in plain language

5
Easy to understand and great information Reviewed on: 1st April 2022

Klas )

5
З розумінням треба підходити до будь якого діла Reviewed on: 1st April 2022

Quick and efficient

5
My request was dealt with quickly and efficiently Reviewed on: 1st April 2022

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