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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Change of Address

5
Very simple to change my address on account using Cora. Very simple multiple choice questions. Couldn't be any simpler and easy to use. Reviewed on: 2nd April 2022

Help with using my card abroad

5
Cora took me through the steps to register my trip abroad via the mobile app. They provided very simple clear instructions and I was setup in no time, Reviewed on: 2nd April 2022

Amazing in answering the questions

5
Any questions I look for I coracan help in answering it and solve what I need Reviewed on: 2nd April 2022

Excellent and very helpful

5
Perfect help much appreciated your lovely words and help me with a problem trying to remember my pin number Reviewed on: 2nd April 2022

Help

5
Good quality service and very helpful Reviewed on: 2nd April 2022

Simple and Easy to use

5
Worked a treat for closing my business account Reviewed on: 2nd April 2022

Great feature

5
Easy and helpful and correct information given Reviewed on: 2nd April 2022

Wow

5
Actually answered the questions I was asking Reviewed on: 2nd April 2022

Cora has been my lifeline thank you

5
Always professional polte helpful reassurance patience and always helped me through all I ask thank you Reviewed on: 2nd April 2022

Poor service and extremely slow

1
Untrained staff that don't seem to know what they are doing Reviewed on: 2nd April 2022

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