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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Gold standard service

5
Excellent customer service. A very efficient and effective service. Reviewed on: 2nd April 2022
Ollie Scott's avatar
Ollie Scott

App stops working, no way to get support

1
The NatWest app has stopped working and there is no obvious way for me to contact support. Not as good as other banks I’m afraid Reviewed on: 2nd April 2022
Matthew Key's avatar
Matthew Key

Straight forward

5
Easy access, enabling me to make an easy transfer - quick result. Reviewed on: 2nd April 2022
Leigh Jones's avatar
Leigh Jones

Friendly, approachable,reliable

5
Always a service with a smile and ready to help and assist Reviewed on: 2nd April 2022
Maria 's avatar
Maria

Change of Address

5
Very simple to change my address on account using Cora. Very simple multiple choice questions. Couldn't be any simpler and easy to use. Reviewed on: 2nd April 2022
Ian's avatar
Ian

Help with using my card abroad

5
Cora took me through the steps to register my trip abroad via the mobile app. They provided very simple clear instructions and I was setup in no time, Reviewed on: 2nd April 2022
Andy Best's avatar
Andy Best

Amazing in answering the questions

5
Any questions I look for I coracan help in answering it and solve what I need Reviewed on: 2nd April 2022
Naseem Al-Fayadhi 's avatar
Naseem Al-Fayadhi

Excellent and very helpful

5
Perfect help much appreciated your lovely words and help me with a problem trying to remember my pin number Reviewed on: 2nd April 2022
David Millward's avatar
David Millward

Help

5
Good quality service and very helpful Reviewed on: 2nd April 2022
Rowena Velasquez Valencia's avatar
Rowena Velasquez Valencia

Simple and Easy to use

5
Worked a treat for closing my business account Reviewed on: 2nd April 2022
Phill Hellewell's avatar
Phill Hellewell

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