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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Great help

5
Helped with what I need help with Reviewed on: 2nd April 2022

Very intuitive and easy to use.

5
Easy to use and understand don't feel condescending or stupid asking for advice Reviewed on: 2nd April 2022

Saves a lot of time

5
It’s great to use Cora as it saves time phoning the bank going through security And they bring up the exact details that your looking for. Have used it several times and it gets better each time Reviewed on: 2nd April 2022

Fantastic

5
Quick & easy, fantastic service. Reviewed on: 2nd April 2022

Service

4
Rapid and accurate service which hopefully will complete transaction reqest Reviewed on: 2nd April 2022

gaining advice

5
quick, easy to understand information Reviewed on: 2nd April 2022

Gold standard service

5
Excellent customer service. A very efficient and effective service. Reviewed on: 2nd April 2022

App stops working, no way to get support

1
The NatWest app has stopped working and there is no obvious way for me to contact support. Not as good as other banks I’m afraid Reviewed on: 2nd April 2022

Straight forward

5
Easy access, enabling me to make an easy transfer - quick result. Reviewed on: 2nd April 2022

Friendly, approachable,reliable

5
Always a service with a smile and ready to help and assist Reviewed on: 2nd April 2022

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