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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Clear and Easy to use!

5
I found Cora incredibly helpful and the whole process was clear, concise and easy to use, would definitely recommend! Reviewed on: 2nd April 2022

Helpful

5
Quick and easy and very understandable Reviewed on: 2nd April 2022

Cora Help

5
Quick, precise response was received in how to deal with the issue Reviewed on: 2nd April 2022

Cora

5
Cora was very friendly and efficient Reviewed on: 2nd April 2022

Great help

5
Helped with what I need help with Reviewed on: 2nd April 2022

Very intuitive and easy to use.

5
Easy to use and understand don't feel condescending or stupid asking for advice Reviewed on: 2nd April 2022

Saves a lot of time

5
It’s great to use Cora as it saves time phoning the bank going through security And they bring up the exact details that your looking for. Have used it several times and it gets better each time Reviewed on: 2nd April 2022

Fantastic

5
Quick & easy, fantastic service. Reviewed on: 2nd April 2022

Service

4
Rapid and accurate service which hopefully will complete transaction reqest Reviewed on: 2nd April 2022

gaining advice

5
quick, easy to understand information Reviewed on: 2nd April 2022

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