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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and Efficient

5
It's a Bot and answered my query however miss the personal touch from a real person Reviewed on: 2nd April 2022

Chat bot was really good

5
Took less than 2 minutes to get a pin reminder Reviewed on: 2nd April 2022

QUICK AND EFFICIENT

5
NO MORE TO ADD TO THE ABOVE COMMENT THANK YOU VERY MUCH. Reviewed on: 2nd April 2022

Shes very helpful

4
Anytime I am struggling with something I always come to natwest and cora always tells me what to do with my problem. Reviewed on: 2nd April 2022

Happy Customer

4
Great overall experience with NatWest. Reviewed on: 2nd April 2022

Cora helps me find what I need

5
I have used Cora several times to identify how and where I can access banking options that I have not used before Reviewed on: 2nd April 2022

Damaged card

5
Cora sorted the problem with speedy questions and tried first to see why card had failed . New card required and sorted fantastic service Reviewed on: 2nd April 2022

Easy to use

5
Would be helpful if it was a little quicker. There is a slight delay but it is a good service. Reviewed on: 2nd April 2022

Cora

5
Was very helpful and guided me to the right place I need to check Reviewed on: 2nd April 2022

Easy to access and use

5
Excellent service. Not complicated Reviewed on: 2nd April 2022

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