NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Happy Customer

Great overall experience with NatWest. Reviewed on: 2nd April 2022

Cora helps me find what I need

I have used Cora several times to identify how and where I can access banking options that I have not used before Reviewed on: 2nd April 2022

Damaged card

Cora sorted the problem with speedy questions and tried first to see why card had failed . New card required and sorted fantastic service Reviewed on: 2nd April 2022