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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

quick and simple answer to my question

5
gave me exactly the information i needed without fuss and no delay Reviewed on: 2nd April 2022

Rubbish!

1
It never understands the question! Scope of AI too limited! Get a human…. Reviewed on: 2nd April 2022

Find it so easy, and get my question answered.

5
I looked at the list wanting to find direct debits and couldn't see them, would like it to be easier, but got my question answered Reviewed on: 2nd April 2022

Easy to use

5
Managed to reactivate ISA very easily Reviewed on: 2nd April 2022

Great

5
Using Cora is great, and when you want to speak to someone on the phone it gives you the ability to do that. Great help Reviewed on: 2nd April 2022

Great Ai agent

5
No Comment, thanks.. Cora is fast and accurate Reviewed on: 2nd April 2022

Quick

5
Told me to go exactly where to find info and was quick and easy Reviewed on: 2nd April 2022

Informative and helpful.

5
Quickly answered the questions. Reviewed on: 2nd April 2022

Quick & efficient

5
Answered my query very quickly & gave me the solution Reviewed on: 2nd April 2022

Easy communication

5
I needed to change my address & the App facility wasn't working so I accessed Cora & the whole transaction was simple, understandable & swift. Great service to use Reviewed on: 2nd April 2022

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