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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora review

5
It was very easy and very quick. Reviewed on: 2nd April 2022

very helpful

5
very good service and easy to use Reviewed on: 2nd April 2022

Easy to use

5
The Digital assistant is very well thought through as well as being quick and helpful. Reviewed on: 2nd April 2022

It Was Great.

5
It was very quick and easy to use. Reviewed on: 2nd April 2022

Speedy Accurate Service

5
I used this for the first time today and found it very fast and accurate in resolving my query. Reviewed on: 2nd April 2022

Easy and efficient

5
Thanks for the help, it saved me ages on waiting for a phone call to get through on. Reviewed on: 2nd April 2022

quick and simple answer to my question

5
gave me exactly the information i needed without fuss and no delay Reviewed on: 2nd April 2022

Rubbish!

1
It never understands the question! Scope of AI too limited! Get a human…. Reviewed on: 2nd April 2022

Find it so easy, and get my question answered.

5
I looked at the list wanting to find direct debits and couldn't see them, would like it to be easier, but got my question answered Reviewed on: 2nd April 2022

Easy to use

5
Managed to reactivate ISA very easily Reviewed on: 2nd April 2022

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