NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Cora review

It was very easy and very quick. Reviewed on: 2nd April 2022

very helpful

very good service and easy to use Reviewed on: 2nd April 2022

Easy to use

The Digital assistant is very well thought through as well as being quick and helpful. Reviewed on: 2nd April 2022

It Was Great.

It was very quick and easy to use. Reviewed on: 2nd April 2022

Speedy Accurate Service

I used this for the first time today and found it very fast and accurate in resolving my query. Reviewed on: 2nd April 2022

Easy and efficient

Thanks for the help, it saved me ages on waiting for a phone call to get through on. Reviewed on: 2nd April 2022

quick and simple answer to my question

gave me exactly the information i needed without fuss and no delay Reviewed on: 2nd April 2022

Rubbish!

It never understands the question! Scope of AI too limited! Get a human…. Reviewed on: 2nd April 2022

Find it so easy, and get my question answered.

I looked at the list wanting to find direct debits and couldn't see them, would like it to be easier, but got my question answered Reviewed on: 2nd April 2022