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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and helpful

5
Dealt with my request efficiently Reviewed on: 2nd April 2022

Very fast & very efficient

5
The questions that I posted was very well answered & informative as to make next course of action Reviewed on: 2nd April 2022

Great service, thank you!

5
My needs were responded to immediately and with clarity. Thank you. Reviewed on: 2nd April 2022

Good service

5
Gave me extra information and told me what and how to do what I wanted to do. Reviewed on: 2nd April 2022

Use of app

4
It is good when I can’t find my way round the app. I wanted to cancel a standing order and Cora helped me do it. Reviewed on: 2nd April 2022

Excellent service, quick and easy!

5
Was having trouble updating my new address online so contacted them by telephone but was still unable to change my address as I had to re-register. I went back online to re-register, but could not find it and noticed the chat bubble so I clicked on it and hey presto, my address was changed within minutes. Fabulous service, 10/10! Reviewed on: 2nd April 2022

Excellent service

5
Quick and efficient, nice service. Reviewed on: 2nd April 2022

Cora rocks

5
Brilliant little Cora Always helps Reviewed on: 2nd April 2022

very helpful

5
inquiring about a fraud e/mail now to finish on how to report Reviewed on: 2nd April 2022

Best chat bot experience I have had so far

5
It’s easy to use, with clear instructions Reviewed on: 2nd April 2022

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