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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent service

5
Quick and efficient, nice service. Reviewed on: 2nd April 2022

Cora rocks

5
Brilliant little Cora Always helps Reviewed on: 2nd April 2022

very helpful

5
inquiring about a fraud e/mail now to finish on how to report Reviewed on: 2nd April 2022

Best chat bot experience I have had so far

5
It’s easy to use, with clear instructions Reviewed on: 2nd April 2022

Cora review

5
It was very easy and very quick. Reviewed on: 2nd April 2022

very helpful

5
very good service and easy to use Reviewed on: 2nd April 2022

Easy to use

5
The Digital assistant is very well thought through as well as being quick and helpful. Reviewed on: 2nd April 2022

It Was Great.

5
It was very quick and easy to use. Reviewed on: 2nd April 2022

Speedy Accurate Service

5
I used this for the first time today and found it very fast and accurate in resolving my query. Reviewed on: 2nd April 2022

Easy and efficient

5
Thanks for the help, it saved me ages on waiting for a phone call to get through on. Reviewed on: 2nd April 2022

Review NatWest Group - Cora: Digital assistant now

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