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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.91
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Thank you

5
Received excellent customer service today Reviewed on: 2nd April 2022
Iain Muir's avatar
Iain Muir

Great support

5
Duplicate payment issue resolved Reviewed on: 2nd April 2022
Tim Blackford's avatar
Tim Blackford

Very helpful

5
Very helpful service, this is not like the normal virtual response you would usually see. Very in depth answers, with clear instructions. Thankyou Reviewed on: 2nd April 2022
Kim's avatar
Kim

solved my problem easily

5
generally not a fan of bots, but Cora has a great UX. Expected the worst, but got spot on service. Reviewed on: 2nd April 2022
Timothy Joubert's avatar
Timothy Joubert

Very clear and helpful

5
Just needed advice regarding extra payments from my account by a company. Reviewed on: 2nd April 2022
Willow Martin's avatar
Willow Martin

Fantastic

4
I have found NatWest really helpful and it felt the set up process was straightforward and clear. Reviewed on: 2nd April 2022
Ian Neall's avatar
Ian Neall

Quick and helpful

5
Dealt with my request efficiently Reviewed on: 2nd April 2022
Ruth's avatar
Ruth

Very fast & very efficient

5
The questions that I posted was very well answered & informative as to make next course of action Reviewed on: 2nd April 2022
Kasubi Baker's avatar
Kasubi Baker

Great service, thank you!

5
My needs were responded to immediately and with clarity. Thank you. Reviewed on: 2nd April 2022
Katherine Clark's avatar
Katherine Clark

Good service

5
Gave me extra information and told me what and how to do what I wanted to do. Reviewed on: 2nd April 2022
Reuben's avatar
Reuben

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