Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Very helpful

5
Very helpful service, this is not like the normal virtual response you would usually see. Very in depth answers, with clear instructions. Thankyou Reviewed on: 2nd April 2022
Kim's avatar
Kim

solved my problem easily

5
generally not a fan of bots, but Cora has a great UX. Expected the worst, but got spot on service. Reviewed on: 2nd April 2022
Timothy Joubert's avatar
Timothy Joubert

Very clear and helpful

5
Just needed advice regarding extra payments from my account by a company. Reviewed on: 2nd April 2022
Willow Martin's avatar
Willow Martin

Fantastic

4
I have found NatWest really helpful and it felt the set up process was straightforward and clear. Reviewed on: 2nd April 2022
Ian Neall's avatar
Ian Neall

Quick and helpful

5
Dealt with my request efficiently Reviewed on: 2nd April 2022
Ruth's avatar
Ruth

Very fast & very efficient

5
The questions that I posted was very well answered & informative as to make next course of action Reviewed on: 2nd April 2022
Kasubi Baker's avatar
Kasubi Baker

Great service, thank you!

5
My needs were responded to immediately and with clarity. Thank you. Reviewed on: 2nd April 2022
Katherine Clark's avatar
Katherine Clark

Good service

5
Gave me extra information and told me what and how to do what I wanted to do. Reviewed on: 2nd April 2022
Reuben's avatar
Reuben

Use of app

4
It is good when I can’t find my way round the app. I wanted to cancel a standing order and Cora helped me do it. Reviewed on: 2nd April 2022
Pat Thomson's avatar
Pat Thomson

Excellent service, quick and easy!

5
Was having trouble updating my new address online so contacted them by telephone but was still unable to change my address as I had to re-register. I went back online to re-register, but could not find it and noticed the chat bubble so I clicked on it and hey presto, my address was changed within minutes. Fabulous service, 10/10! Reviewed on: 2nd April 2022
Christine Williams's avatar
Christine Williams

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill