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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

making a bank transfer

5
i was trying to do a very important transfer through online banking.When i was about to finish then i had to use card reader to so.As soon as i was trying to put my card in it was saying 'NO POWER'. It was very stressfull but with the help of Cora i managed to do it easily by using Biometric.Indeed very helpfull. Reviewed on: 2nd April 2022
Madina Jankee's avatar
Madina Jankee

Great agent

5
Excellent and fast service and it’s very on to the point Reviewed on: 2nd April 2022
Zunnet Solis's avatar
Zunnet Solis

Easy and quick

5
Clear and quick answers, step by step instructions. It was very helpful Reviewed on: 2nd April 2022
Anonymous's avatar
Anonymous

Best App Ever

5
I’m not great with technology , however NatWest has the best app !! Love it Reviewed on: 2nd April 2022
Esmeralda 's avatar
Esmeralda

Thank you

5
Received excellent customer service today Reviewed on: 2nd April 2022
Iain Muir's avatar
Iain Muir

Great support

5
Duplicate payment issue resolved Reviewed on: 2nd April 2022
Tim Blackford's avatar
Tim Blackford

Very helpful

5
Very helpful service, this is not like the normal virtual response you would usually see. Very in depth answers, with clear instructions. Thankyou Reviewed on: 2nd April 2022
Kim's avatar
Kim

solved my problem easily

5
generally not a fan of bots, but Cora has a great UX. Expected the worst, but got spot on service. Reviewed on: 2nd April 2022
Timothy Joubert's avatar
Timothy Joubert

Very clear and helpful

5
Just needed advice regarding extra payments from my account by a company. Reviewed on: 2nd April 2022
Willow Martin's avatar
Willow Martin

Fantastic

4
I have found NatWest really helpful and it felt the set up process was straightforward and clear. Reviewed on: 2nd April 2022
Ian Neall's avatar
Ian Neall

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