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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Good

4
Easy to access Cora and helped me with my inquiry Reviewed on: 3rd April 2022

Great service

5
Easy to use. Helpful. Fast. Available 24/7 Reviewed on: 3rd April 2022

Answers quicker than a human

5
Wanted some information I was delighted when I asked cora and it could help without me having to hang out waiting to speak to someone well done natwest Reviewed on: 3rd April 2022

Simple efficient service

5
I very effective way of dealing with problems that arise at any time of day , very reassuring to have Reviewed on: 3rd April 2022

So helpful

5
You always get the information needed. Reviewed on: 3rd April 2022

I thought it was human

5
Honestly, I forgot I talking to an AI/Bot! Amazing. Reviewed on: 3rd April 2022

Very quick response to my query

5
I am unsure about a card payment and queried this.. received an instant clear response on how to check it. Reviewed on: 3rd April 2022

Online Banking

4
Cora is great when you need quick information in the app instead of typing a question into Google. Reviewed on: 2nd April 2022

She help me well and I understand

5
I understand very well and she help me to solve my problems Reviewed on: 2nd April 2022

Very quick and easy to use

5
Needed to change Address, done in seconds so very helpful. Reviewed on: 2nd April 2022

Review NatWest Group - Cora: Digital assistant now

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