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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very quick response to my query

5
I am unsure about a card payment and queried this.. received an instant clear response on how to check it. Reviewed on: 3rd April 2022

Online Banking

4
Cora is great when you need quick information in the app instead of typing a question into Google. Reviewed on: 2nd April 2022

She help me well and I understand

5
I understand very well and she help me to solve my problems Reviewed on: 2nd April 2022

Very quick and easy to use

5
Needed to change Address, done in seconds so very helpful. Reviewed on: 2nd April 2022

making a bank transfer

5
i was trying to do a very important transfer through online banking.When i was about to finish then i had to use card reader to so.As soon as i was trying to put my card in it was saying 'NO POWER'. It was very stressfull but with the help of Cora i managed to do it easily by using Biometric.Indeed very helpfull. Reviewed on: 2nd April 2022

Great agent

5
Excellent and fast service and it’s very on to the point Reviewed on: 2nd April 2022

Easy and quick

5
Clear and quick answers, step by step instructions. It was very helpful Reviewed on: 2nd April 2022

Best App Ever

5
I’m not great with technology , however NatWest has the best app !! Love it Reviewed on: 2nd April 2022

Thank you

5
Received excellent customer service today Reviewed on: 2nd April 2022

Great support

5
Duplicate payment issue resolved Reviewed on: 2nd April 2022

Review NatWest Group - Cora: Digital assistant now

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