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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Great!

5
Quickly answered my enquiry with simple and straightforward procedure. Reviewed on: 3rd April 2022
Graham Davies's avatar
Graham Davies

it was so easy to get my address changed

5
getting to the bank us so difficult due to lack of public transport and my working hours so being able do use Cora to do things like that saves me a lot of time and effort, I usually dread bots because they have been difficult to use and it ends up taking more time than going into a branch but it was so easy and now I have a sunday morning to be able to nice things. Reviewed on: 3rd April 2022
Anita Bracey-Wright 's avatar
Anita Bracey-Wright

Good for everyday use

4
Messed up when you put in lesser known cases in Reviewed on: 3rd April 2022
Marin's avatar
Marin

Very efficient.

5
Cora has always helped to get me the right advice or the right person. Reviewed on: 3rd April 2022
Theresa Raftery's avatar
Theresa Raftery

Good

4
Easy to access Cora and helped me with my inquiry Reviewed on: 3rd April 2022
Mandy Halsey's avatar
Mandy Halsey

Great service

5
Easy to use. Helpful. Fast. Available 24/7 Reviewed on: 3rd April 2022
Jane Drew's avatar
Jane Drew

Answers quicker than a human

5
Wanted some information I was delighted when I asked cora and it could help without me having to hang out waiting to speak to someone well done natwest Reviewed on: 3rd April 2022
R B's avatar
R B

Simple efficient service

5
I very effective way of dealing with problems that arise at any time of day , very reassuring to have Reviewed on: 3rd April 2022
Nigel 's avatar
Nigel

So helpful

5
You always get the information needed. Reviewed on: 3rd April 2022
Jane's avatar
Jane

I thought it was human

5
Honestly, I forgot I talking to an AI/Bot! Amazing. Reviewed on: 3rd April 2022
Matt1973's avatar
Matt1973

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