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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Great service, I would prefer to deal with humans though to protect jobs

5
Good service, I would prefer to deal with humans though to protect jobs!! Reviewed on: 3rd April 2022
john faulkner's avatar
john faulkner

Super helpful

5
CORA was able to guide me to the correct resolution for my issue very quickly and seemlessly. The service is also sensible for when it transfers you to a person. This was not required for this issue. Very quick and efficient Reviewed on: 3rd April 2022
Sarah Perkins's avatar
Sarah Perkins

Great!

5
Quickly answered my enquiry with simple and straightforward procedure. Reviewed on: 3rd April 2022
Graham Davies's avatar
Graham Davies

it was so easy to get my address changed

5
getting to the bank us so difficult due to lack of public transport and my working hours so being able do use Cora to do things like that saves me a lot of time and effort, I usually dread bots because they have been difficult to use and it ends up taking more time than going into a branch but it was so easy and now I have a sunday morning to be able to nice things. Reviewed on: 3rd April 2022
Anita Bracey-Wright 's avatar
Anita Bracey-Wright

Good for everyday use

4
Messed up when you put in lesser known cases in Reviewed on: 3rd April 2022
Marin's avatar
Marin

Very efficient.

5
Cora has always helped to get me the right advice or the right person. Reviewed on: 3rd April 2022
Theresa Raftery's avatar
Theresa Raftery

Good

4
Easy to access Cora and helped me with my inquiry Reviewed on: 3rd April 2022
Mandy Halsey's avatar
Mandy Halsey

Great service

5
Easy to use. Helpful. Fast. Available 24/7 Reviewed on: 3rd April 2022
Jane Drew's avatar
Jane Drew

Answers quicker than a human

5
Wanted some information I was delighted when I asked cora and it could help without me having to hang out waiting to speak to someone well done natwest Reviewed on: 3rd April 2022
R B's avatar
R B

Simple efficient service

5
I very effective way of dealing with problems that arise at any time of day , very reassuring to have Reviewed on: 3rd April 2022
Nigel 's avatar
Nigel

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