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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

dda contact by email

3
Please whom do I contact re disability issues?you cater for visually impared and heari ng impaired, blind. Pls use [email protected]. Reviewed on: 3rd April 2022

Quick & Easy

5
Quick, easy - address updated within a minute Reviewed on: 3rd April 2022

Great

5
So easy to do what I needed when I hate life admin Reviewed on: 3rd April 2022

Accurate responses

5
I was able to action my needs quickly Reviewed on: 3rd April 2022

Very good

5
I asked a question and I got the correct response. All in all impressed. Reviewed on: 3rd April 2022

Excellent

5
I am very happy with this service. Always there for me when I need it! Excellent! Reviewed on: 3rd April 2022

Cora is the best!

5
Cora is so easy to use and gets things sorted every time I use it. So straightforward and easy to understand. Hands up the best digital assistant. Reviewed on: 3rd April 2022

it's ok

4
Terrible experience. Limited functionality and set amount of linear answers covering only basic requests of linear clients Reviewed on: 3rd April 2022

Great service, I would prefer to deal with humans though to protect jobs

5
Good service, I would prefer to deal with humans though to protect jobs!! Reviewed on: 3rd April 2022

Super helpful

5
CORA was able to guide me to the correct resolution for my issue very quickly and seemlessly. The service is also sensible for when it transfers you to a person. This was not required for this issue. Very quick and efficient Reviewed on: 3rd April 2022

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