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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Helpful

5
Quick and easy to use. Able to deal with routine queries and directs to real service desk agents if it is not able to help Reviewed on: 3rd April 2022
Aje's avatar
Aje

Very easy

5
I recently had to order a paper bank statement, which I found to be very easy and straightforward. Reviewed on: 3rd April 2022
XxKkkX xxx's avatar
XxKkkX xxx

dda contact by email

3
Please whom do I contact re disability issues?you cater for visually impared and heari ng impaired, blind. Pls use [email protected]. Reviewed on: 3rd April 2022
Monika McKay's avatar
Monika McKay

Quick & Easy

5
Quick, easy - address updated within a minute Reviewed on: 3rd April 2022
Karen Cummins's avatar
Karen Cummins

Great

5
So easy to do what I needed when I hate life admin Reviewed on: 3rd April 2022
Sarah's avatar
Sarah

Accurate responses

5
I was able to action my needs quickly Reviewed on: 3rd April 2022
Manjulaben Patel's avatar
Manjulaben Patel

Very good

5
I asked a question and I got the correct response. All in all impressed. Reviewed on: 3rd April 2022
Greeny SCFC's avatar
Greeny SCFC

Excellent

5
I am very happy with this service. Always there for me when I need it! Excellent! Reviewed on: 3rd April 2022
Iuliana Dragomir's avatar
Iuliana Dragomir

Cora is the best!

5
Cora is so easy to use and gets things sorted every time I use it. So straightforward and easy to understand. Hands up the best digital assistant. Reviewed on: 3rd April 2022
Shauni's avatar
Shauni

it's ok

4
Terrible experience. Limited functionality and set amount of linear answers covering only basic requests of linear clients Reviewed on: 3rd April 2022
Cross Spot Studio's avatar
Cross Spot Studio

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