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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

A very prompt service

5
I was very pleased to get a quick service Reviewed on: 3rd April 2022

Cora made for an easy change of address!

5
Much easier to change my address this time, Cora is extremely efficient! Thank you very much :) Reviewed on: 3rd April 2022

Very smooth and easy service

5
The process was seamless and very easy to use, took all the stress out of sorting business affairs, as I could do this at a time convenient for me! Reviewed on: 3rd April 2022

Help me with a blocked pin number

5
Very fast and efficient straightforward steps thank you x Reviewed on: 3rd April 2022

using online banking

5
as an elderly user Cora took me through my transaction better than i could have hoped for. i now have no fear of using online banking Reviewed on: 3rd April 2022

Very happy

5
Inquired how to access bank statements. Reviewed on: 3rd April 2022

Helpful Bot

5
Really easy to use and helpful! Would highly recommend. Reviewed on: 3rd April 2022

AI assistant very quick

5
The AI assistant was quick in helping me deal with a declined transaction. Was surprised at the speed of response h Reviewed on: 3rd April 2022

Quality service

5
Fast to reply with the exact question you asked and received a good answer to it Reviewed on: 3rd April 2022

Black & White

5
simple to use, straight forward and clear directions Reviewed on: 3rd April 2022

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