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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

using online banking

5
as an elderly user Cora took me through my transaction better than i could have hoped for. i now have no fear of using online banking Reviewed on: 3rd April 2022
Mr Brian Astley's avatar
Mr Brian Astley

Very happy

5
Inquired how to access bank statements. Reviewed on: 3rd April 2022
MrBRADization's avatar
MrBRADization

Helpful Bot

5
Really easy to use and helpful! Would highly recommend. Reviewed on: 3rd April 2022
Emily Parker's avatar
Emily Parker

AI assistant very quick

5
The AI assistant was quick in helping me deal with a declined transaction. Was surprised at the speed of response h Reviewed on: 3rd April 2022
angus mitchell's avatar
angus mitchell

Quality service

5
Fast to reply with the exact question you asked and received a good answer to it Reviewed on: 3rd April 2022
Christopher Paul's avatar
Christopher Paul

Black & White

5
simple to use, straight forward and clear directions Reviewed on: 3rd April 2022
Lionel Cooper's avatar
Lionel Cooper

So easy

5
There are so many people you need to advise when you move house. Most of them want to know heaps of security questions but Cora just needed a few clicks. Most impressed. Reviewed on: 3rd April 2022
Ray Barber's avatar
Ray Barber

Straight forward

5
Easy to manage my money & great service & experience Reviewed on: 3rd April 2022
Thomas Parker's avatar
Thomas Parker

Fabulous automated service

5
Cora offers a very easy to use effective service Reviewed on: 3rd April 2022
Sue Howson's avatar
Sue Howson

Very helpful

5
Very helpful saves going into the bank Reviewed on: 3rd April 2022
Angie jones's avatar
Angie jones

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