Smart Money People Logo

NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Helpful Bot

5
Really easy to use and helpful! Would highly recommend. Reviewed on: 3rd April 2022

AI assistant very quick

5
The AI assistant was quick in helping me deal with a declined transaction. Was surprised at the speed of response h Reviewed on: 3rd April 2022

Quality service

5
Fast to reply with the exact question you asked and received a good answer to it Reviewed on: 3rd April 2022

Black & White

5
simple to use, straight forward and clear directions Reviewed on: 3rd April 2022

So easy

5
There are so many people you need to advise when you move house. Most of them want to know heaps of security questions but Cora just needed a few clicks. Most impressed. Reviewed on: 3rd April 2022

Straight forward

5
Easy to manage my money & great service & experience Reviewed on: 3rd April 2022

Fabulous automated service

5
Cora offers a very easy to use effective service Reviewed on: 3rd April 2022

Very helpful

5
Very helpful saves going into the bank Reviewed on: 3rd April 2022

Helpful

5
Quick and easy to use. Able to deal with routine queries and directs to real service desk agents if it is not able to help Reviewed on: 3rd April 2022

Very easy

5
I recently had to order a paper bank statement, which I found to be very easy and straightforward. Reviewed on: 3rd April 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs