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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very easy

5
Really simple to notify change if address, good system. Reviewed on: 3rd April 2022

Great fast help

5
Not only got my answer but straight away solution too, thank you Reviewed on: 3rd April 2022

Thankyou Cora

5
Very quick to respond to my query and very clear instructions Reviewed on: 3rd April 2022

Query a payment fron my bank account

5
Convenient & to the point. Thankyou Reviewed on: 3rd April 2022

A very prompt service

5
I was very pleased to get a quick service Reviewed on: 3rd April 2022

Cora made for an easy change of address!

5
Much easier to change my address this time, Cora is extremely efficient! Thank you very much :) Reviewed on: 3rd April 2022

Very smooth and easy service

5
The process was seamless and very easy to use, took all the stress out of sorting business affairs, as I could do this at a time convenient for me! Reviewed on: 3rd April 2022

Help me with a blocked pin number

5
Very fast and efficient straightforward steps thank you x Reviewed on: 3rd April 2022

using online banking

5
as an elderly user Cora took me through my transaction better than i could have hoped for. i now have no fear of using online banking Reviewed on: 3rd April 2022

Very happy

5
Inquired how to access bank statements. Reviewed on: 3rd April 2022

Review NatWest Group - Cora: Digital assistant now

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