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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Very useful

4
Was able to sort out my problem quickly and easily Reviewed on: 3rd April 2022

Cancelling direct debits

5
All done in a couple of minutes with the minimum of fuss Reviewed on: 3rd April 2022

Morr advanced

5
I have doubt regarding newnacount, i got more clarification. Thankuu Reviewed on: 3rd April 2022

Change of Address online

5
I wanted to change my address online with Nat West, and the assistant Cora made the task intuitive and simple Reviewed on: 3rd April 2022

Easy

5
So straight forward and helpful, easy to use Reviewed on: 3rd April 2022

Fast response

5
Excellent and quick service. Answered my question and enabled me to use my card again Reviewed on: 3rd April 2022

Very easy

5
Really simple to notify change if address, good system. Reviewed on: 3rd April 2022

Great fast help

5
Not only got my answer but straight away solution too, thank you Reviewed on: 3rd April 2022

Thankyou Cora

5
Very quick to respond to my query and very clear instructions Reviewed on: 3rd April 2022

Query a payment fron my bank account

5
Convenient & to the point. Thankyou Reviewed on: 3rd April 2022

Review NatWest Group - Cora: Digital assistant now

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