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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Quick and efficient

5
I was surprised at how easy ordering exact bank statements was from cora. I will use again without stress Reviewed on: 3rd April 2022

Lost card

5
Quick and efficient service from cora Reviewed on: 3rd April 2022

Why I recommend Natwest

5
NatWest ranked 5th in a list of the 14 largest business current account providers for overall service quality in an independent survey. NatWest Group is the largest business and commercial bank in the UK, with a leading retail business. Reviewed on: 3rd April 2022

Questions

5
Question answered very quickly and easy to understand Reviewed on: 3rd April 2022

Very useful

4
Was able to sort out my problem quickly and easily Reviewed on: 3rd April 2022

Cancelling direct debits

5
All done in a couple of minutes with the minimum of fuss Reviewed on: 3rd April 2022

Morr advanced

5
I have doubt regarding newnacount, i got more clarification. Thankuu Reviewed on: 3rd April 2022

Change of Address online

5
I wanted to change my address online with Nat West, and the assistant Cora made the task intuitive and simple Reviewed on: 3rd April 2022

Easy

5
So straight forward and helpful, easy to use Reviewed on: 3rd April 2022

Fast response

5
Excellent and quick service. Answered my question and enabled me to use my card again Reviewed on: 3rd April 2022

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