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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent

5
Great help, quick responded. Will recommend nat west to anyone Reviewed on: 4th April 2022

Great

5
Great customer service! Helped me out within a few minutes. Reviewed on: 3rd April 2022

excellent

5
excellent service, easy to use online banking, very friendly customer service. Reviewed on: 3rd April 2022

Change of details

5
Quick and easy to change my address without any fuss Reviewed on: 3rd April 2022

Quick and efficient

5
Solve the problem in just few steps without logging into online banking. This is what we need as a customer. Thank you Natwest! Reviewed on: 3rd April 2022

easy to use and quick to respond

5
answered my query with ease in plain english Reviewed on: 3rd April 2022

Quick and efficient

5
I was surprised at how easy ordering exact bank statements was from cora. I will use again without stress Reviewed on: 3rd April 2022

Lost card

5
Quick and efficient service from cora Reviewed on: 3rd April 2022

Why I recommend Natwest

5
NatWest ranked 5th in a list of the 14 largest business current account providers for overall service quality in an independent survey. NatWest Group is the largest business and commercial bank in the UK, with a leading retail business. Reviewed on: 3rd April 2022

Questions

5
Question answered very quickly and easy to understand Reviewed on: 3rd April 2022

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