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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Easy to work with

4
Simple effective online systems Reviewed on: 4th April 2022

Cora

5
It's very helpful, easy to use. Would recommend it Reviewed on: 4th April 2022

Assistance great appreciated

5
She helped me when was worried about a transaction an help me solve the problem Reviewed on: 4th April 2022

Easy and efficient

5
Very easy to use. Quick responses and efficient outcomes. Reviewed on: 4th April 2022

Super quick & accurate

5
Just efficient & time saving I do wish contact with other firms was as good thanks Reviewed on: 4th April 2022

Quick and easy service

5
So efficient in achieving what I needed. All sorted within minutes. Great service Reviewed on: 4th April 2022

sooper fast

5
Very fast,quick in action.loved it.Excellent Reviewed on: 4th April 2022

Easy to use

5
Easy tonuse and understands my requests Reviewed on: 4th April 2022

Absolutely useless

1
The app makes the whole of Natwest a mockery. I have been banking with NATWEST for 20 years, and I have seen a lot of good progress, however, this CORA nonsense is an absolute joke and heads should roll. Reviewed on: 4th April 2022

Quick and reliable

5
Cora is available all time round, needed help at 3 am and it was a day saver! Reviewed on: 4th April 2022

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