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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Super quick & accurate

5
Just efficient & time saving I do wish contact with other firms was as good thanks Reviewed on: 4th April 2022
Stephen's avatar
Stephen

Quick and easy service

5
So efficient in achieving what I needed. All sorted within minutes. Great service Reviewed on: 4th April 2022
Amy Milburn's avatar
Amy Milburn

sooper fast

5
Very fast,quick in action.loved it.Excellent Reviewed on: 4th April 2022
hena tony j's avatar
hena tony j

Easy to use

5
Easy tonuse and understands my requests Reviewed on: 4th April 2022
Els's avatar
Els

Absolutely useless

1
The app makes the whole of Natwest a mockery. I have been banking with NATWEST for 20 years, and I have seen a lot of good progress, however, this CORA nonsense is an absolute joke and heads should roll. Reviewed on: 4th April 2022
Sybert M's avatar
Sybert M

Quick and reliable

5
Cora is available all time round, needed help at 3 am and it was a day saver! Reviewed on: 4th April 2022
Feras's avatar
Feras

Excellent

5
Great help, quick responded. Will recommend nat west to anyone Reviewed on: 4th April 2022
Arline Latty's avatar
Arline Latty

Great

5
Great customer service! Helped me out within a few minutes. Reviewed on: 3rd April 2022
Grace Tidmarsh's avatar
Grace Tidmarsh

excellent

5
excellent service, easy to use online banking, very friendly customer service. Reviewed on: 3rd April 2022
CS's avatar
CS

Change of details

5
Quick and easy to change my address without any fuss Reviewed on: 3rd April 2022
Nadine Bill's avatar
Nadine Bill

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