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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

sooper fast

5
Very fast,quick in action.loved it.Excellent Reviewed on: 4th April 2022

Easy to use

5
Easy tonuse and understands my requests Reviewed on: 4th April 2022

Absolutely useless

1
The app makes the whole of Natwest a mockery. I have been banking with NATWEST for 20 years, and I have seen a lot of good progress, however, this CORA nonsense is an absolute joke and heads should roll. Reviewed on: 4th April 2022

Quick and reliable

5
Cora is available all time round, needed help at 3 am and it was a day saver! Reviewed on: 4th April 2022

Excellent

5
Great help, quick responded. Will recommend nat west to anyone Reviewed on: 4th April 2022

Great

5
Great customer service! Helped me out within a few minutes. Reviewed on: 3rd April 2022

excellent

5
excellent service, easy to use online banking, very friendly customer service. Reviewed on: 3rd April 2022

Change of details

5
Quick and easy to change my address without any fuss Reviewed on: 3rd April 2022

Quick and efficient

5
Solve the problem in just few steps without logging into online banking. This is what we need as a customer. Thank you Natwest! Reviewed on: 3rd April 2022

easy to use and quick to respond

5
answered my query with ease in plain english Reviewed on: 3rd April 2022

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