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NatWest Group - Cora: Digital assistant reviews

3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

CoraCoraCora

5
Very Helpful and would deffo recommend Reviewed on: 4th April 2022

She was so helpful

5
She was s understanding of my problem Reviewed on: 4th April 2022

Helpful and quick

5
Effective, clear, fast service, much better than waiting on the phone. Reviewed on: 4th April 2022

Nice and quick answers to your query

5
It is very smart and quick to understand your problem. Redirects quick enough to agents if do not have solutions/answers. Reviewed on: 4th April 2022

Excellent

5
Very quick to respond and help. Reviewed on: 4th April 2022

Automation on a new level

4
The automated answers by Cora answer quite a lot of queries when compared to other similar set ups. Good step by step guides Reviewed on: 4th April 2022

Great bank

5
I’ve recently switched from Barclays to NatWest and I’m extremely pleased the app is so simple to use and packed with features. Security is also quite good customer service is up there with the best. Reviewed on: 4th April 2022

Great assistant

5
Needed to change my address and really helped me complete fast Reviewed on: 4th April 2022

Helpful. when no agent available

4
Was having problems and this service gave me a link to follow Reviewed on: 4th April 2022

Easy and effective

5
Excellent service, couldn't expect less. Reviewed on: 4th April 2022

Review NatWest Group - Cora: Digital assistant now

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