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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Great bank

5
I’ve recently switched from Barclays to NatWest and I’m extremely pleased the app is so simple to use and packed with features. Security is also quite good customer service is up there with the best. Reviewed on: 4th April 2022

Great assistant

5
Needed to change my address and really helped me complete fast Reviewed on: 4th April 2022

Helpful. when no agent available

4
Was having problems and this service gave me a link to follow Reviewed on: 4th April 2022

Easy and effective

5
Excellent service, couldn't expect less. Reviewed on: 4th April 2022

Easy to work with

4
Simple effective online systems Reviewed on: 4th April 2022

Cora

5
It's very helpful, easy to use. Would recommend it Reviewed on: 4th April 2022

Assistance great appreciated

5
She helped me when was worried about a transaction an help me solve the problem Reviewed on: 4th April 2022

Easy and efficient

5
Very easy to use. Quick responses and efficient outcomes. Reviewed on: 4th April 2022

Super quick & accurate

5
Just efficient & time saving I do wish contact with other firms was as good thanks Reviewed on: 4th April 2022

Quick and easy service

5
So efficient in achieving what I needed. All sorted within minutes. Great service Reviewed on: 4th April 2022

Review NatWest Group - Cora: Digital assistant now

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