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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent

5
Very quick to respond and help. Reviewed on: 4th April 2022
Denis Gibney 's avatar
Denis Gibney

Automation on a new level

4
The automated answers by Cora answer quite a lot of queries when compared to other similar set ups. Good step by step guides Reviewed on: 4th April 2022
Ashley Mwanza's avatar
Ashley Mwanza

Great bank

5
I’ve recently switched from Barclays to NatWest and I’m extremely pleased the app is so simple to use and packed with features. Security is also quite good customer service is up there with the best. Reviewed on: 4th April 2022
marcus_gittens@hotmail.com's avatar
[email protected]

Great assistant

5
Needed to change my address and really helped me complete fast Reviewed on: 4th April 2022
Kim's avatar
Kim

Helpful. when no agent available

4
Was having problems and this service gave me a link to follow Reviewed on: 4th April 2022
johnandjanice83's avatar
johnandjanice83

Easy and effective

5
Excellent service, couldn't expect less. Reviewed on: 4th April 2022
Giancarlo Schraner's avatar
Giancarlo Schraner

Easy to work with

4
Simple effective online systems Reviewed on: 4th April 2022
Howard Wilkinson's avatar
Howard Wilkinson

Cora

5
It's very helpful, easy to use. Would recommend it Reviewed on: 4th April 2022
Mindy's avatar
Mindy

Assistance great appreciated

5
She helped me when was worried about a transaction an help me solve the problem Reviewed on: 4th April 2022
Janet Ross-Briggs Didds's avatar
Janet Ross-Briggs Didds

Easy and efficient

5
Very easy to use. Quick responses and efficient outcomes. Reviewed on: 4th April 2022
Michael Clark's avatar
Michael Clark

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