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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very helpful

5
Answered my question very quickly Reviewed on: 4th April 2022
Ian McIntosh's avatar
Ian McIntosh

Quick and easy

5
Big thanks to Cora. A request that was dealt with so quickly and easily. No long pauses in online conversation. Thanks Reviewed on: 4th April 2022
Tracy Rhodes's avatar
Tracy Rhodes

Brilliant 1st contact

5
Brilliant way to find answers to loads of questions Reviewed on: 4th April 2022
Deborah James 's avatar
Deborah James

Excellent

5
Fast, promptly and accurate. Is everything you need in a rush day Reviewed on: 4th April 2022
Cristian's avatar
Cristian

Debt card

5
Was very easy to use and understand the reason why I had a query. Was cleared up quickly. Thank you xx Reviewed on: 4th April 2022
Linda Townsend's avatar
Linda Townsend

Very good

5
Answered all my questions efficiently Reviewed on: 4th April 2022
I's avatar
I

CoraCoraCora

5
Very Helpful and would deffo recommend Reviewed on: 4th April 2022
Mark Coburn's avatar
Mark Coburn

She was so helpful

5
She was s understanding of my problem Reviewed on: 4th April 2022
Shona O'Leary's avatar
Shona O'Leary

Helpful and quick

5
Effective, clear, fast service, much better than waiting on the phone. Reviewed on: 4th April 2022
ruth Fergusson's avatar
ruth Fergusson

Nice and quick answers to your query

5
It is very smart and quick to understand your problem. Redirects quick enough to agents if do not have solutions/answers. Reviewed on: 4th April 2022
sumit agarwal's avatar
sumit agarwal

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