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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Brilliant 1st contact

5
Brilliant way to find answers to loads of questions Reviewed on: 4th April 2022

Excellent

5
Fast, promptly and accurate. Is everything you need in a rush day Reviewed on: 4th April 2022

Debt card

5
Was very easy to use and understand the reason why I had a query. Was cleared up quickly. Thank you xx Reviewed on: 4th April 2022

Very good

5
Answered all my questions efficiently Reviewed on: 4th April 2022

CoraCoraCora

5
Very Helpful and would deffo recommend Reviewed on: 4th April 2022

She was so helpful

5
She was s understanding of my problem Reviewed on: 4th April 2022

Helpful and quick

5
Effective, clear, fast service, much better than waiting on the phone. Reviewed on: 4th April 2022

Nice and quick answers to your query

5
It is very smart and quick to understand your problem. Redirects quick enough to agents if do not have solutions/answers. Reviewed on: 4th April 2022

Excellent

5
Very quick to respond and help. Reviewed on: 4th April 2022

Automation on a new level

4
The automated answers by Cora answer quite a lot of queries when compared to other similar set ups. Good step by step guides Reviewed on: 4th April 2022

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