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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Remortgage Question

3
Good information provided by the automated tool and directed me to someone when I needed to speak with a person. Reviewed on: 4th April 2022
joseph.mcandrew's avatar
joseph.mcandrew

Using CORA for Payment assistance

4
Pre-set questions were very well laid out and meant that I could easily click on the relevant options and see clear answers to my questions , with a clear step-by-step guide to what I needed to do Reviewed on: 4th April 2022
Ivor Fennell's avatar
Ivor Fennell

great service

5
quick and easy to use, first digital assistant that hasnt made me want to remove my eyeballs with a rusty spoon Reviewed on: 4th April 2022
Justyn Setterfield's avatar
Justyn Setterfield

quick and simple

4
precise instructions easy to follow Reviewed on: 4th April 2022
richardfdowse@btinternet.com's avatar
[email protected]

Asked a quick question and got a quick reply

4
I only needed to know how to change my direct debit date and got a quick replay and it was very straightforward. Reviewed on: 4th April 2022
Sarah's avatar
Sarah

Cora

5
She is good to be able to sort out small issues Reviewed on: 4th April 2022
Elizabeth Walker's avatar
Elizabeth Walker

A LIFETIME OF USE

5
HAVE BEEN WITH NATWEST FOR 79 YEARS AND HAVE ALWAYS HAD EXCELLENT SERVICE Reviewed on: 4th April 2022
R. L. SAYERS's avatar
R. L. SAYERS

Helpful little bot

5
I enjoyed this helpful friendly bot, rather than going through phonecalls and being on hold my issues were fixed within about 3 minutes which is fantastic. Reviewed on: 4th April 2022
Matt Hurst's avatar
Matt Hurst

Great online chat service

4
Cora was helpful, patient and professional Reviewed on: 4th April 2022
Beverley's avatar
Beverley

Change of was easy

5
It was easy and quick and Clara was great in understanding my issue today and would recommend Nat west as my bank for years now Reviewed on: 4th April 2022
sebastian vvube's avatar
sebastian vvube

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