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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

A LIFETIME OF USE

5
HAVE BEEN WITH NATWEST FOR 79 YEARS AND HAVE ALWAYS HAD EXCELLENT SERVICE Reviewed on: 4th April 2022

Helpful little bot

5
I enjoyed this helpful friendly bot, rather than going through phonecalls and being on hold my issues were fixed within about 3 minutes which is fantastic. Reviewed on: 4th April 2022

Great online chat service

4
Cora was helpful, patient and professional Reviewed on: 4th April 2022

Change of was easy

5
It was easy and quick and Clara was great in understanding my issue today and would recommend Nat west as my bank for years now Reviewed on: 4th April 2022

Speedy service and response

5
I used the service to order bank statements for mortgage application. Very quick and easy to use. Reviewed on: 4th April 2022

Fast and easy way to get Help

5
I can solve problems and issues relating to my credit/debit card and bank account at anytime with Cora, I really appreciate this fast and efficient service Reviewed on: 4th April 2022

Oxford

4
Very helpfull thank you very much Reviewed on: 4th April 2022

Good

5
Not thet good I'm losing my mony Reviewed on: 4th April 2022

very helpful

5
Answered my question very quickly Reviewed on: 4th April 2022

Quick and easy

5
Big thanks to Cora. A request that was dealt with so quickly and easily. No long pauses in online conversation. Thanks Reviewed on: 4th April 2022

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