NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Remortgage Question

Good information provided by the automated tool and directed me to someone when I needed to speak with a person. Reviewed on: 4th April 2022

Using CORA for Payment assistance

Pre-set questions were very well laid out and meant that I could easily click on the relevant options and see clear answers to my questions , with a clear step-by-step guide to what I needed to do Reviewed on: 4th April 2022

great service

quick and easy to use, first digital assistant that hasnt made me want to remove my eyeballs with a rusty spoon Reviewed on: 4th April 2022

quick and simple

precise instructions easy to follow Reviewed on: 4th April 2022

Asked a quick question and got a quick reply

I only needed to know how to change my direct debit date and got a quick replay and it was very straightforward. Reviewed on: 4th April 2022

Cora

She is good to be able to sort out small issues Reviewed on: 4th April 2022

A LIFETIME OF USE

HAVE BEEN WITH NATWEST FOR 79 YEARS AND HAVE ALWAYS HAD EXCELLENT SERVICE Reviewed on: 4th April 2022

Helpful little bot

I enjoyed this helpful friendly bot, rather than going through phonecalls and being on hold my issues were fixed within about 3 minutes which is fantastic. Reviewed on: 4th April 2022

Great online chat service

Cora was helpful, patient and professional Reviewed on: 4th April 2022

Change of was easy

It was easy and quick and Clara was great in understanding my issue today and would recommend Nat west as my bank for years now Reviewed on: 4th April 2022