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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Simple and efficient.

5
It was easy and efficient providing information in an understandable method. Thank you. Reviewed on: 4th April 2022

Great user experience

5
Great experience using Cora! The banking app was great too Reviewed on: 4th April 2022

Fast response

5
Quick question fast accurate response. Reviewed on: 4th April 2022

Very helpful

5
Best digital assistant I've used in a long time Reviewed on: 4th April 2022

Remortgage Question

3
Good information provided by the automated tool and directed me to someone when I needed to speak with a person. Reviewed on: 4th April 2022

Using CORA for Payment assistance

4
Pre-set questions were very well laid out and meant that I could easily click on the relevant options and see clear answers to my questions , with a clear step-by-step guide to what I needed to do Reviewed on: 4th April 2022

great service

5
quick and easy to use, first digital assistant that hasnt made me want to remove my eyeballs with a rusty spoon Reviewed on: 4th April 2022

quick and simple

4
precise instructions easy to follow Reviewed on: 4th April 2022

Asked a quick question and got a quick reply

4
I only needed to know how to change my direct debit date and got a quick replay and it was very straightforward. Reviewed on: 4th April 2022

Cora

5
She is good to be able to sort out small issues Reviewed on: 4th April 2022

Review NatWest Group - Cora: Digital assistant now

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