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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

very pleased customer

5
such a quick response and really easy to follow, great stuff. Reviewed on: 4th April 2022

Easy to use

5
Quick and easy to use and had all the options needed to resolve my query Reviewed on: 4th April 2022

Outstanding

5
Easy and simple to follow, very informative and greatonline banking tool. Reviewed on: 4th April 2022

Very clear instructions

5
Helpful and clear, Cora answered my question very promptly Reviewed on: 4th April 2022

Coral the best

5
Was all explained by coral and completely understood by me Reviewed on: 4th April 2022

very easy to use

5
very easy to find out what i need, helpful, timesaving Reviewed on: 4th April 2022

Easy to use

5
Anytime i have a problem I always use Cora and always get the help i need very quickly Reviewed on: 4th April 2022

CORA ALWAYS THER FOR YOU

5
When I am unsure. Just one click on Cora and i get instant help Reviewed on: 4th April 2022

Problem solution given

4
Reasonably short discussion pointed theway Reviewed on: 4th April 2022

Simple

5
Just typing what i have an issue with and it finding solutions is very helpful Reviewed on: 4th April 2022

Review NatWest Group - Cora: Digital assistant now

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