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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent service

5
It was clear, easy and quick to make the transfer. Reviewed on: 4th April 2022
ritalawrence47@btinternet.com's avatar
[email protected]

Easy to use

5
changed address via Cora. Was easy Reviewed on: 4th April 2022
Andrew's avatar
Andrew

very pleased customer

5
such a quick response and really easy to follow, great stuff. Reviewed on: 4th April 2022
Peter Sharp's avatar
Peter Sharp

Easy to use

5
Quick and easy to use and had all the options needed to resolve my query Reviewed on: 4th April 2022
Claire Ward's avatar
Claire Ward

Outstanding

5
Easy and simple to follow, very informative and greatonline banking tool. Reviewed on: 4th April 2022
MJ's avatar
MJ

Very clear instructions

5
Helpful and clear, Cora answered my question very promptly Reviewed on: 4th April 2022
M scarlett's avatar
M scarlett

Coral the best

5
Was all explained by coral and completely understood by me Reviewed on: 4th April 2022
Iris McConnell's avatar
Iris McConnell

very easy to use

5
very easy to find out what i need, helpful, timesaving Reviewed on: 4th April 2022
shoucai yang's avatar
shoucai yang

Easy to use

5
Anytime i have a problem I always use Cora and always get the help i need very quickly Reviewed on: 4th April 2022
Caroline Brogan Bain's avatar
Caroline Brogan Bain

CORA ALWAYS THER FOR YOU

5
When I am unsure. Just one click on Cora and i get instant help Reviewed on: 4th April 2022
carole 's avatar
carole

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