Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Exclusive services by Natwest team.

5
Natwest team is doing brilliant job , you get best service milion times , no problem in communication , I would rate them 10/10 Reviewed on: 4th April 2022
Hibah Hussain's avatar
Hibah Hussain

Absolutely useless

1
Having been through the process several times now, Cora has been fairly pathetic. Misunderstanding questions whilst at the same time insisting it can solve the problem. Cora could not find its way out of a paper bag. Reviewed on: 4th April 2022
Peter Guest's avatar
Peter Guest

Cora Natwest virtual assistant

5
I love the Cora Digital Assistant from Natwest. Most issues she/he can answer and it's easier and a lot more quicker than calling,messaging or going into a branch. If the issue can't be resolved through Cora than he/she can put you through to an agent and the chat is saved which saves time having to go through everything again. I've always had a good experience and would be more than happy to recommend any of my friends and family. I have mental health issues and sometimes talking with people gives me major anxiety so this way is a lot less stressful for me to use and get answers I'm looking for. Reviewed on: 4th April 2022
Donna D Croucher's avatar
Donna D Croucher

Nothing but exceptional

5
I’ve been with Natwest since I was 16 years old! I’m now 30 and I never had an issue. I always get great service whenever I go to a branch, however I rarely do since I can do most of my banking through the app! Reviewed on: 4th April 2022
1sa7ab's avatar
1sa7ab

Amazing experience!

5
Never been let down. My query has always been resolved! Reviewed on: 4th April 2022
Malini 's avatar
Malini

Fastest, reliable way to have queries answered

5
Cora enables any questions I have to be answered very rapidly, without needing to wait for bogged-down staff Reviewed on: 4th April 2022
Dominic 's avatar
Dominic

Cora's help

4
I had an ATM issue and Cora helped me a lot and it was a quick and simple way to get the matter resolved Reviewed on: 4th April 2022
Jenny's avatar
Jenny

Fantastic

5
Great service useful and helpful Reviewed on: 4th April 2022
sthopati_20@hotmail.com's avatar
[email protected]

RIP OF BANKING

1
SLOW - PAINFULLY SLOW. Unable to talk in coherent sentences. Reviewed on: 4th April 2022
Barry Skelhorn's avatar
Barry Skelhorn

Happy with my Bank

5
I tried to send money to a foreign account the sum being over the limit for Online banking. Cora went through the steps, asked sensible questions and provided the answer I wanted quickly and easily - job done. Reviewed on: 4th April 2022
David Lilley's avatar
David Lilley

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill