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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora Natwest virtual assistant

5
I love the Cora Digital Assistant from Natwest. Most issues she/he can answer and it's easier and a lot more quicker than calling,messaging or going into a branch. If the issue can't be resolved through Cora than he/she can put you through to an agent and the chat is saved which saves time having to go through everything again. I've always had a good experience and would be more than happy to recommend any of my friends and family. I have mental health issues and sometimes talking with people gives me major anxiety so this way is a lot less stressful for me to use and get answers I'm looking for. Reviewed on: 4th April 2022
Donna D Croucher's avatar
Donna D Croucher

Nothing but exceptional

5
I’ve been with Natwest since I was 16 years old! I’m now 30 and I never had an issue. I always get great service whenever I go to a branch, however I rarely do since I can do most of my banking through the app! Reviewed on: 4th April 2022
1sa7ab's avatar
1sa7ab

Amazing experience!

5
Never been let down. My query has always been resolved! Reviewed on: 4th April 2022
Malini 's avatar
Malini

Fastest, reliable way to have queries answered

5
Cora enables any questions I have to be answered very rapidly, without needing to wait for bogged-down staff Reviewed on: 4th April 2022
Dominic 's avatar
Dominic

Cora's help

4
I had an ATM issue and Cora helped me a lot and it was a quick and simple way to get the matter resolved Reviewed on: 4th April 2022
Jenny's avatar
Jenny

Fantastic

5
Great service useful and helpful Reviewed on: 4th April 2022
sthopati_20@hotmail.com's avatar
[email protected]

RIP OF BANKING

1
SLOW - PAINFULLY SLOW. Unable to talk in coherent sentences. Reviewed on: 4th April 2022
Barry Skelhorn's avatar
Barry Skelhorn

Happy with my Bank

5
I tried to send money to a foreign account the sum being over the limit for Online banking. Cora went through the steps, asked sensible questions and provided the answer I wanted quickly and easily - job done. Reviewed on: 4th April 2022
David Lilley's avatar
David Lilley

Excellent service

5
It was clear, easy and quick to make the transfer. Reviewed on: 4th April 2022
ritalawrence47@btinternet.com's avatar
[email protected]

Easy to use

5
changed address via Cora. Was easy Reviewed on: 4th April 2022
Andrew's avatar
Andrew

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