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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Not good takes to long

2
The call center could not answer my question and told me to use cora. So slow as 1. It took ages to get through security. The person didn't understand my question and repeated same answer then out me through to another department who told me the account didn't exist when I was looking at it. Asked for a transcript and told to do it myself. I followed instructions didn't get a copy and call dropped. Reviewed on: 2nd December 2022
Lady Servalan 's avatar
Lady Servalan

Dreadful

1
If you have anything other than a very basic simple question that can be linked to a tick box, Cora is absolutely useless. Against my better judgment, I tried it again today to sort out an overpayment. I thought I had got somewhere when it offered to repay my funds if I could just confirm my account and sort code number I've been trying to do that ever since, but keep coming up aginst Cora asking me what I think of its service.......... My only option is to physically go to the bank tomorrow which is ridiculous as this is such a simple request. Digital assistant? I think not. Reviewed on: 30th October 2022
Siobhan Hill Elam's avatar
Siobhan Hill Elam

Another attempt to avoid doing it properly

1
NatWest don't want to speak to you. Cora is another way for them to offer a feeble half measure. Cora can only deal with very basic issues. When it fails, it passes you to a customer team member who can offer a greater range of responses but are barely any more capable of dealing with a complaint. That said, when I eventually spoke to a human at NatWest, they weren't much help either. They seem to be exclusively staffed by people who don't know anything. Reviewed on: 15th September 2022
David Nixon's avatar
David Nixon

Always helpful

5
Easy to transfer to assistant if cora can’t help Reviewed on: 13th August 2022
Emily 's avatar
Emily

Soul destroying

1
For the love of god what are these bafoons being paid for, somebody somewhere is laughing and it’s certainly not the poor soul that has to use Cora to try and sort their issues out. Please contact me I’m literally ready to give you my honest feedback about this shocking so called “service”. Unless of course this whole abomination is being run by slugs in which case they can’t use telephones or even speak, which actually figures!!!! Reviewed on: 11th June 2022
Rob Hawkins's avatar
Rob Hawkins

Website a mess. Can't contact Cora

1
They need to keep their website as simple as possible. Less is more. Instructions say log in to online banking and click "Cahat Now". Chat Now does not appear in online banking. Reviewed on: 7th June 2022
Peter McKeown's avatar
Peter McKeown

Cora is good but doesnt understand sometimes

5
Cora is a good digital assistant but does not understand peoples commands what they ask her sometimes Reviewed on: 7th May 2022
Martin fernyhough's avatar
Martin fernyhough

go away Cora

1
Your Cora is always there uninvited .blocks my Bank account page. no cross to get rid of it. Good if I needed the service. drives me mad. its like having a person peering over your shoulder . do not like it. Do not need it to be there all the time. only if I press the button asking for help Reviewed on: 4th May 2022
j Lewis's avatar
j Lewis

Good advice

5
Advice information and support was spot on Reviewed on: 14th April 2022
Mike Glynn's avatar
Mike Glynn

Best

5
Been with NatWest since 2017 and have never had any problems. Online banking super easy to use Reviewed on: 4th April 2022
Eden's avatar
Eden

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