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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Useless waste of time

1
Couldn’t help with query at all and no other route for resolving provided Reviewed on: 21st January 2023
richard's avatar
richard

Great time saving experience 24/7

5
Great time saving experience available day and night. Provides answers, support and direction, or transfers to a human as required. Reviewed on: 20th January 2023
Helen Martin's avatar
Helen Martin

Very helpful bot

5
Extremely helpful at answering questions and able to direct me to the right resource on the web site. Every time I've used it, it's been a pleasure to use. Reviewed on: 20th January 2023
Marc's avatar
Marc

Cora helps with all my banking needs!

5
I've saved so much time using Cora. I haven't needed to phone someone and wait for ages on hold. Cora can give me an answer quickly and easily. Reviewed on: 20th January 2023
Rebecca's avatar
Rebecca

The worst digital asistant I have used

1
I have tried to use Cora on several occasions. Each time it has failed to understand the nature of the question and has left ne angry and frustrated. I am quite close to moving my NatWest account based on the inadequacies of Cora. NatWest should introduce secure mail to deal with any slightly difficult questions. Reviewed on: 20th January 2023
Peter Rose's avatar
Peter Rose

Useless

1
Very poor. Illogical call paths, doesn’t understand, generates frustration and annoyance. I avoid Cora now as it puts my blood pressure up. Reviewed on: 19th January 2023
Paul's avatar
Paul

Irritating and not very helpful

1
Cora is so unable to help with a banking problem, I dread seeing her name appear on the screen, I just know I'm not going to get anywhere. Reviewed on: 19th January 2023
Shirley D Ede's avatar
Shirley D Ede

Excellent Application ever

5
Great Digital Assistant which is Cora will understand customers requirements Reviewed on: 11th January 2023
Divya VENKATESH 's avatar
Divya VENKATESH

Not good takes to long

2
The call center could not answer my question and told me to use cora. So slow as 1. It took ages to get through security. The person didn't understand my question and repeated same answer then out me through to another department who told me the account didn't exist when I was looking at it. Asked for a transcript and told to do it myself. I followed instructions didn't get a copy and call dropped. Reviewed on: 2nd December 2022
Lady Servalan 's avatar
Lady Servalan

Dreadful

1
If you have anything other than a very basic simple question that can be linked to a tick box, Cora is absolutely useless. Against my better judgment, I tried it again today to sort out an overpayment. I thought I had got somewhere when it offered to repay my funds if I could just confirm my account and sort code number I've been trying to do that ever since, but keep coming up aginst Cora asking me what I think of its service.......... My only option is to physically go to the bank tomorrow which is ridiculous as this is such a simple request. Digital assistant? I think not. Reviewed on: 30th October 2022
Siobhan Hill Elam's avatar
Siobhan Hill Elam

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