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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Hopeless in dealing with non run-of-the-mill problems.

1
I wanted to obtain a document needed by a Spanish finance house. Cora just kept saying “sorry I didn’t understand the question”. Eventually I got past Cora only to receive a message saying someone would get in touch in less than two hours. Hardly comparable to the old help lines, so a backward step putting cost savings before customer service. Even with the message I received, it didn’t resolve my query, and I was simply given options. When Cora can’t help and there is a specific (possibly unusual) question, surely a human can handle it. So, not impressed. Reviewed on: 26th January 2023
Colin Phillips's avatar
Colin Phillips

Fantastic service

5
Couldn’t rate higher Speedy response and resolved issue out of banking hours Reviewed on: 25th January 2023
Naomi lou's avatar
Naomi lou

Hopeless. Doesn't even deserve one star, but it seems I must have to give one to submit my feedback

1
Can't even find it. I want to speak to a human anyway. I'm going to visit my local branch to do that. Reviewed on: 25th January 2023
Brian's avatar
Brian

Dreadful

1
Chat goes round in circles and then when I finally get to chat with a human it disconnects. Awful Reviewed on: 25th January 2023
Tris Hurley's avatar
Tris Hurley

Useless automated system

1
Cant help with simple question about being unable to see a specific time period from a specific account Reviewed on: 25th January 2023
Tom Brereton's avatar
Tom Brereton

Waste of time

1
I am in Spain on holiday and you have cancelled my card you have sent me a new one which I did not ask for , you have sent it to my home 1000 miles away and cut me off with no money. You informed me on line I have telephoned 6 times and you have no one to help . I am in desperate need of some money to get home. Dennis candler Reviewed on: 25th January 2023
dennis.candler1954@icloud.com's avatar
[email protected]

Totally useless

1
Cora is extremely limited in what it can help with. Nor can it direct you to a real person. Reviewed on: 24th January 2023
Gl's avatar
Gl

great

4
Not had access to my account from overseas and has been able to assist me Reviewed on: 23rd January 2023
Tara Burke's avatar
Tara Burke

Gaslighted!

1
Tried to get information about ID checking and was repeatedly told to rephrase it. Said I would be passed to a HUMAN operator but left in limbo for 25 minutes so far. Reviewed on: 23rd January 2023
Dr Gardner's avatar
Dr Gardner

Poor chatbot

1
It can be impossible to circumvent this chatbot to actually speak to someone Reviewed on: 22nd January 2023
Ian R's avatar
Ian R

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