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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Causing debt

1
I have tried using my app,telephone banking and even logged into my online account to try to speak tp an Actually Human but despite your add saying withing 5 mins it's telling me 2 HOURS ? To a time sensitive issue caused because of NATWEST BEING ITS USAUL UNHELP SELFISH SELVE,thanks for causing me an extra £15 of debt due to the the fact that I had left monies in my account to cover my dd I miscalculated which would have fallen short by a messily 16 pence,Natwest. Decides to refuse the dd then help themselves to £2.50 REUSED PAYMENT CHARGE SO NOW dd company have added another £12.50 late dd charge! So how does that work instead of allowing dd natwest anf talk talk dd have swindled a customer and both earned themselves a nice little profit together Reviewed on: 26th January 2023
Kevin Hall 's avatar
Kevin Hall

Frustration

1
Cora has a limited database. If it fails a person will answer by text. The procedure is frustrating and difficult without good keyboard skills. Anyone struggling with this system is abandoned, which usually happens if the problem is not on an extended FAQ list it seems. It is time-consuming and hugely frustrating. When the problem cannot be resolved there seems to be no final "long-stop" support. Does any other bank have a better approach, I wonder? Reviewed on: 26th January 2023
Brian Mitchell's avatar
Brian Mitchell

Hopeless in dealing with non run-of-the-mill problems.

1
I wanted to obtain a document needed by a Spanish finance house. Cora just kept saying “sorry I didn’t understand the question”. Eventually I got past Cora only to receive a message saying someone would get in touch in less than two hours. Hardly comparable to the old help lines, so a backward step putting cost savings before customer service. Even with the message I received, it didn’t resolve my query, and I was simply given options. When Cora can’t help and there is a specific (possibly unusual) question, surely a human can handle it. So, not impressed. Reviewed on: 26th January 2023
Colin Phillips's avatar
Colin Phillips

Fantastic service

5
Couldn’t rate higher Speedy response and resolved issue out of banking hours Reviewed on: 25th January 2023
Naomi lou's avatar
Naomi lou

Hopeless. Doesn't even deserve one star, but it seems I must have to give one to submit my feedback

1
Can't even find it. I want to speak to a human anyway. I'm going to visit my local branch to do that. Reviewed on: 25th January 2023
Brian's avatar
Brian

Dreadful

1
Chat goes round in circles and then when I finally get to chat with a human it disconnects. Awful Reviewed on: 25th January 2023
Tris Hurley's avatar
Tris Hurley

Useless automated system

1
Cant help with simple question about being unable to see a specific time period from a specific account Reviewed on: 25th January 2023
Tom Brereton's avatar
Tom Brereton

Waste of time

1
I am in Spain on holiday and you have cancelled my card you have sent me a new one which I did not ask for , you have sent it to my home 1000 miles away and cut me off with no money. You informed me on line I have telephoned 6 times and you have no one to help . I am in desperate need of some money to get home. Dennis candler Reviewed on: 25th January 2023
dennis.candler1954@icloud.com's avatar
[email protected]

Totally useless

1
Cora is extremely limited in what it can help with. Nor can it direct you to a real person. Reviewed on: 24th January 2023
Gl's avatar
Gl

great

4
Not had access to my account from overseas and has been able to assist me Reviewed on: 23rd January 2023
Tara Burke's avatar
Tara Burke

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