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NatWest Group - Cora: Digital assistant reviews

Name: Digital assistant
Rating: 3.86 (6067 reviews)

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3.86

Based on 6,067 reviews, last reviewed 18th Aug 2026

No new 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026

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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Cora setting standards

Cora is so far in front of my other banks services. She changed my address for me last week! Reviewed on: 27th January 2023

If Cora doesn't understand the question you get rubbish answers

I asked Cora if Rewards are taxable. I asked if Rewards should be declared as interest on your tax return. I received totally unrelated answers. Reviewed on: 27th January 2023

Pretty good assistant

The response was pretty quick and accurate, can solve the problem in an adequate speed Reviewed on: 27th January 2023

Cora is absolutely useless.

Unable to answer questions or help at all regarding biometrics not being recognised Reviewed on: 27th January 2023

Causing debt

I have tried using my app,telephone banking and even logged into my online account to try to speak tp an Actually Human but despite your add saying withing 5 mins it's telling me 2 HOURS ? To a time sensitive issue caused because of NATWEST BEING ITS USAUL UNHELP SELFISH SELVE,thanks for causing me an extra £15 of debt due to the the fact that I had left monies in my account to cover my dd I miscalculated which would have fallen short by a messily 16 pence,Natwest. Decides to refuse the dd then help themselves to £2.50 REUSED PAYMENT CHARGE SO NOW dd company have added another £12.50 late dd charge! So how does that work instead of allowing dd natwest anf talk talk dd have swindled a customer and both earned themselves a nice little profit together Reviewed on: 26th January 2023

Frustration

Cora has a limited database. If it fails a person will answer by text. The procedure is frustrating and difficult without good keyboard skills. Anyone struggling with this system is abandoned, which usually happens if the problem is not on an extended FAQ list it seems. It is time-consuming and hugely frustrating. When the problem cannot be resolved there seems to be no final "long-stop" support. Does any other bank have a better approach, I wonder? Reviewed on: 26th January 2023

Hopeless in dealing with non run-of-the-mill problems.

I wanted to obtain a document needed by a Spanish finance house. Cora just kept saying “sorry I didn’t understand the question”. Eventually I got past Cora only to receive a message saying someone would get in touch in less than two hours. Hardly comparable to the old help lines, so a backward step putting cost savings before customer service. Even with the message I received, it didn’t resolve my query, and I was simply given options. When Cora can’t help and there is a specific (possibly unusual) question, surely a human can handle it. So, not impressed. Reviewed on: 26th January 2023

Fantastic service

Couldn’t rate higher Speedy response and resolved issue out of banking hours Reviewed on: 25th January 2023

Hopeless. Doesn't even deserve one star, but it seems I must have to give one to submit my feedback

Can't even find it. I want to speak to a human anyway. I'm going to visit my local branch to do that. Reviewed on: 25th January 2023

Dreadful

Chat goes round in circles and then when I finally get to chat with a human it disconnects. Awful Reviewed on: 25th January 2023

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NatWest Group - Cora: Digital assistant reviews

No new 5 star reviews

25% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest Group - Cora: Digital assistant now

NatWest Group - Cora Digital assistant reviews (6067)

Cora setting standards

If Cora doesn't understand the question you get rubbish answers

Pretty good assistant

Cora is absolutely useless.

Causing debt

Frustration

Hopeless in dealing with non run-of-the-mill problems.

Fantastic service

Hopeless. Doesn't even deserve one star, but it seems I must have to give one to submit my feedback

Dreadful

Review NatWest Group - Cora: Digital assistant now

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