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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

try finding cora if you dont have an account

1
just go round in circles trying to locate cora for a chat, absolutely useless, you should just be able to click on any link like every other app but no you can be introduced but no link, you can try website but no link, you can find what to ask but no link so I have now given up Reviewed on: 30th January 2023
thicko's avatar
thicko

Useless

1
You really need either a human or at least a phone number available! Reviewed on: 30th January 2023
Dianne's avatar
Dianne

A quick assistance for my daily routine

5
I am a kind of person who will check for my balance at least twice a week.Cora helped me to get my balance in multiple modes this helping me a lot. Reviewed on: 30th January 2023
ganesh moorthy's avatar
ganesh moorthy

Thanks Cora

5
She's a bot, but we luv her. Thanks Cora Reviewed on: 28th January 2023
Random Light's avatar
Random Light

Cora setting standards

5
Cora is so far in front of my other banks services. She changed my address for me last week! Reviewed on: 27th January 2023
David Green's avatar
David Green

If Cora doesn't understand the question you get rubbish answers

1
I asked Cora if Rewards are taxable. I asked if Rewards should be declared as interest on your tax return. I received totally unrelated answers. Reviewed on: 27th January 2023
Gerald Plater's avatar
Gerald Plater

Pretty good assistant

4
The response was pretty quick and accurate, can solve the problem in an adequate speed Reviewed on: 27th January 2023
Anonymous's avatar
Anonymous

Cora is absolutely useless.

1
Unable to answer questions or help at all regarding biometrics not being recognised Reviewed on: 27th January 2023
Robert Johns's avatar
Robert Johns

Causing debt

1
I have tried using my app,telephone banking and even logged into my online account to try to speak tp an Actually Human but despite your add saying withing 5 mins it's telling me 2 HOURS ? To a time sensitive issue caused because of NATWEST BEING ITS USAUL UNHELP SELFISH SELVE,thanks for causing me an extra £15 of debt due to the the fact that I had left monies in my account to cover my dd I miscalculated which would have fallen short by a messily 16 pence,Natwest. Decides to refuse the dd then help themselves to £2.50 REUSED PAYMENT CHARGE SO NOW dd company have added another £12.50 late dd charge! So how does that work instead of allowing dd natwest anf talk talk dd have swindled a customer and both earned themselves a nice little profit together Reviewed on: 26th January 2023
Kevin Hall 's avatar
Kevin Hall

Frustration

1
Cora has a limited database. If it fails a person will answer by text. The procedure is frustrating and difficult without good keyboard skills. Anyone struggling with this system is abandoned, which usually happens if the problem is not on an extended FAQ list it seems. It is time-consuming and hugely frustrating. When the problem cannot be resolved there seems to be no final "long-stop" support. Does any other bank have a better approach, I wonder? Reviewed on: 26th January 2023
Brian Mitchell's avatar
Brian Mitchell

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