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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

useless takes you to the wrong part of your request, takes far far longer than a person

1
today I asked why I keep getting asked for my login security number when for the past 6 months biometrics' was all we needed, why the change does it mean biometrics is not safe? I was transferred to credit card line when a really nice African guy tried his best but I could not understand him due to his African dialect. I have absolutely no race issues in my life and don't want this to be taken that way, but the fact were I could understand gave up in the end after being on hold for ever. Nat West must try harder, Cora my save money on less bums on seats but it needs to work Reviewed on: 1st February 2023
Gerry Foote's avatar
Gerry Foote

Simple tool to provide answers to FAQs

5
I used CORA to ask question regarding my new mortgage and was provided the answer quickly after selecting a few options Reviewed on: 1st February 2023
Brian T's avatar
Brian T

Ask Cora

5
Asking right questions you can receive the answers that helps you Reviewed on: 31st January 2023
Irina's avatar
Irina

Really friendly

5
I found Cora as very friendly and helpful device.I got to know a lot about NatWest bank. Reviewed on: 31st January 2023
Lukasz Wojtania's avatar
Lukasz Wojtania

Rubbish!

1
It’s stupid! It doesn’t understand anything you ask then makes it’s own answer up! Reviewed on: 30th January 2023
Pat Roberts's avatar
Pat Roberts

Time consuming long delays

1
wasting time with robot who could not understand my request then passed from one agent to another and long delays in answer and getting through verification Reviewed on: 30th January 2023
Sukhbir Grewal's avatar
Sukhbir Grewal

try finding cora if you dont have an account

1
just go round in circles trying to locate cora for a chat, absolutely useless, you should just be able to click on any link like every other app but no you can be introduced but no link, you can try website but no link, you can find what to ask but no link so I have now given up Reviewed on: 30th January 2023
thicko's avatar
thicko

Useless

1
You really need either a human or at least a phone number available! Reviewed on: 30th January 2023
Dianne's avatar
Dianne

A quick assistance for my daily routine

5
I am a kind of person who will check for my balance at least twice a week.Cora helped me to get my balance in multiple modes this helping me a lot. Reviewed on: 30th January 2023
ganesh moorthy's avatar
ganesh moorthy

Thanks Cora

5
She's a bot, but we luv her. Thanks Cora Reviewed on: 28th January 2023
Random Light's avatar
Random Light

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