Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Rubbish!

1
It’s stupid! It doesn’t understand anything you ask then makes it’s own answer up! Reviewed on: 30th January 2023
Pat Roberts's avatar
Pat Roberts

Time consuming long delays

1
wasting time with robot who could not understand my request then passed from one agent to another and long delays in answer and getting through verification Reviewed on: 30th January 2023
Sukhbir Grewal's avatar
Sukhbir Grewal

try finding cora if you dont have an account

1
just go round in circles trying to locate cora for a chat, absolutely useless, you should just be able to click on any link like every other app but no you can be introduced but no link, you can try website but no link, you can find what to ask but no link so I have now given up Reviewed on: 30th January 2023
thicko's avatar
thicko

Useless

1
You really need either a human or at least a phone number available! Reviewed on: 30th January 2023
Dianne's avatar
Dianne

A quick assistance for my daily routine

5
I am a kind of person who will check for my balance at least twice a week.Cora helped me to get my balance in multiple modes this helping me a lot. Reviewed on: 30th January 2023
ganesh moorthy's avatar
ganesh moorthy

Thanks Cora

5
She's a bot, but we luv her. Thanks Cora Reviewed on: 28th January 2023
Random Light's avatar
Random Light

Cora setting standards

5
Cora is so far in front of my other banks services. She changed my address for me last week! Reviewed on: 27th January 2023
David Green's avatar
David Green

If Cora doesn't understand the question you get rubbish answers

1
I asked Cora if Rewards are taxable. I asked if Rewards should be declared as interest on your tax return. I received totally unrelated answers. Reviewed on: 27th January 2023
Gerald Plater's avatar
Gerald Plater

Pretty good assistant

4
The response was pretty quick and accurate, can solve the problem in an adequate speed Reviewed on: 27th January 2023
Anonymous's avatar
Anonymous

Cora is absolutely useless.

1
Unable to answer questions or help at all regarding biometrics not being recognised Reviewed on: 27th January 2023
Robert Johns's avatar
Robert Johns

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill