NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Cora setting standards

Cora is so far in front of my other banks services. She changed my address for me last week! Reviewed on: 27th January 2023

If Cora doesn't understand the question you get rubbish answers

I asked Cora if Rewards are taxable. I asked if Rewards should be declared as interest on your tax return. I received totally unrelated answers. Reviewed on: 27th January 2023

Pretty good assistant

The response was pretty quick and accurate, can solve the problem in an adequate speed Reviewed on: 27th January 2023

Cora is absolutely useless.

Unable to answer questions or help at all regarding biometrics not being recognised Reviewed on: 27th January 2023

Causing debt

I have tried using my app,telephone banking and even logged into my online account to try to speak tp an Actually Human but despite your add saying withing 5 mins it's telling me 2 HOURS ? To a time sensitive issue caused because of NATWEST BEING ITS USAUL UNHELP SELFISH SELVE,thanks for causing me an extra £15 of debt due to the the fact that I had left monies in my account to cover my dd I miscalculated which would have fallen short by a messily 16 pence,Natwest. Decides to refuse the dd then help themselves to £2.50 REUSED PAYMENT CHARGE SO NOW dd company have added another £12.50 late dd charge! So how does that work instead of allowing dd natwest anf talk talk dd have swindled a customer and both earned themselves a nice little profit together Reviewed on: 26th January 2023

Frustration

Cora has a limited database. If it fails a person will answer by text. The procedure is frustrating and difficult without good keyboard skills. Anyone struggling with this system is abandoned, which usually happens if the problem is not on an extended FAQ list it seems. It is time-consuming and hugely frustrating. When the problem cannot be resolved there seems to be no final "long-stop" support. Does any other bank have a better approach, I wonder? Reviewed on: 26th January 2023

Hopeless in dealing with non run-of-the-mill problems.

I wanted to obtain a document needed by a Spanish finance house. Cora just kept saying “sorry I didn’t understand the question”. Eventually I got past Cora only to receive a message saying someone would get in touch in less than two hours. Hardly comparable to the old help lines, so a backward step putting cost savings before customer service. Even with the message I received, it didn’t resolve my query, and I was simply given options. When Cora can’t help and there is a specific (possibly unusual) question, surely a human can handle it. So, not impressed. Reviewed on: 26th January 2023