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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Rubbish

1
Complete waste of time. An excuse for not giving 24/7 service with real people. Switching to Starling Reviewed on: 2nd February 2023
Kim Boland's avatar
Kim Boland

631

4
hello my name is lamin njie i have $1milion in bank of scotland i withdraw it on google please can you help me i want to use is with online bank or open a new bank acount help lamin njie 11.10.1992 Reviewed on: 1st February 2023
Lamin Njie's avatar
Lamin Njie

A waste of time and absolutely pointless

1
Please let us speak to a real human who can understand your query and find a solution. 6 hrs for Cora to get someone to get back to me! Reviewed on: 1st February 2023
Helen's avatar
Helen

Going round in circles!

1
I had a text from Natwest saying that there were insufficient funds in my account. This is incorrect as far as I can see. Cora could not understand the problem and kept taking me round in circles and would not hand me over to a human. After about 20 minutes I had to give up. Reviewed on: 1st February 2023
Gary Davis's avatar
Gary Davis

useless takes you to the wrong part of your request, takes far far longer than a person

1
today I asked why I keep getting asked for my login security number when for the past 6 months biometrics' was all we needed, why the change does it mean biometrics is not safe? I was transferred to credit card line when a really nice African guy tried his best but I could not understand him due to his African dialect. I have absolutely no race issues in my life and don't want this to be taken that way, but the fact were I could understand gave up in the end after being on hold for ever. Nat West must try harder, Cora my save money on less bums on seats but it needs to work Reviewed on: 1st February 2023
Gerry Foote's avatar
Gerry Foote

Simple tool to provide answers to FAQs

5
I used CORA to ask question regarding my new mortgage and was provided the answer quickly after selecting a few options Reviewed on: 1st February 2023
Brian T's avatar
Brian T

Ask Cora

5
Asking right questions you can receive the answers that helps you Reviewed on: 31st January 2023
Irina's avatar
Irina

Really friendly

5
I found Cora as very friendly and helpful device.I got to know a lot about NatWest bank. Reviewed on: 31st January 2023
Lukasz Wojtania's avatar
Lukasz Wojtania

Rubbish!

1
It’s stupid! It doesn’t understand anything you ask then makes it’s own answer up! Reviewed on: 30th January 2023
Pat Roberts's avatar
Pat Roberts

Time consuming long delays

1
wasting time with robot who could not understand my request then passed from one agent to another and long delays in answer and getting through verification Reviewed on: 30th January 2023
Sukhbir Grewal's avatar
Sukhbir Grewal

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