NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

useless takes you to the wrong part of your request, takes far far longer than a person

today I asked why I keep getting asked for my login security number when for the past 6 months biometrics' was all we needed, why the change does it mean biometrics is not safe? I was transferred to credit card line when a really nice African guy tried his best but I could not understand him due to his African dialect. I have absolutely no race issues in my life and don't want this to be taken that way, but the fact were I could understand gave up in the end after being on hold for ever. Nat West must try harder, Cora my save money on less bums on seats but it needs to work Reviewed on: 1st February 2023

Simple tool to provide answers to FAQs

I used CORA to ask question regarding my new mortgage and was provided the answer quickly after selecting a few options Reviewed on: 1st February 2023

Ask Cora

Asking right questions you can receive the answers that helps you Reviewed on: 31st January 2023

Really friendly

I found Cora as very friendly and helpful device.I got to know a lot about NatWest bank. Reviewed on: 31st January 2023

Rubbish!

It’s stupid! It doesn’t understand anything you ask then makes it’s own answer up! Reviewed on: 30th January 2023

Time consuming long delays

wasting time with robot who could not understand my request then passed from one agent to another and long delays in answer and getting through verification Reviewed on: 30th January 2023

try finding cora if you dont have an account

just go round in circles trying to locate cora for a chat, absolutely useless, you should just be able to click on any link like every other app but no you can be introduced but no link, you can try website but no link, you can find what to ask but no link so I have now given up Reviewed on: 30th January 2023

Useless

You really need either a human or at least a phone number available! Reviewed on: 30th January 2023

A quick assistance for my daily routine

I am a kind of person who will check for my balance at least twice a week.Cora helped me to get my balance in multiple modes this helping me a lot. Reviewed on: 30th January 2023