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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
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Kevin B
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NatWest Group - Cora Digital Assistant reviews (6058)

AVOID

1
After un-installing the App from my iPad last October 2022 I continued to get a prompt to go to the App to obtain a code so that I could purchase on line.. After waiting to see a bank rep in Canterbury, Allison, (45minutes) I was told my issue had been resolved, not true! I then had to speak to Cora, hopeless! I was then told by Abiola that the tech team would resolve my problem. no! then I spoke to Saleem who proceeded to cut me off. I had to call back and finally spoke to Shannon who seemed the only natwest employee who knew what she was talking about and got rid of the App for me so, Hallelujah Reviewed on: 4th February 2023
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[email protected]

Helpful

4
Good for a little guidance when having difficulty navigating the app. Always found beneficial. Reviewed on: 4th February 2023
Shaylea Merrick's avatar
Shaylea Merrick

Useless app

1
Cora and app is useless, Attempting to find out why a transaction has not been approved is impossible. Think carefully before using rbs. Reviewed on: 3rd February 2023
Peter Steele's avatar
Peter Steele

Chat with Cora - Very Helpful.

5
It was extremely helpful to chat with Cora, and she cleared some problems for me. Reviewed on: 2nd February 2023
Christine Verstraete's avatar
Christine Verstraete

Good customer service

5
They do the best to solve problems Reviewed on: 2nd February 2023
Abuzaid's avatar
Abuzaid

Query about bank charges on my account

2
I had a charge on my account that I did not recognise. I asked Cora but it was unable to help me and referred me to an agent, who did help me. Reviewed on: 2nd February 2023
Karin Aldridge's avatar
Karin Aldridge

Rubbish

1
Complete waste of time. An excuse for not giving 24/7 service with real people. Switching to Starling Reviewed on: 2nd February 2023
Kim Boland's avatar
Kim Boland

631

4
hello my name is lamin njie i have $1milion in bank of scotland i withdraw it on google please can you help me i want to use is with online bank or open a new bank acount help lamin njie 11.10.1992 Reviewed on: 1st February 2023
Lamin Njie's avatar
Lamin Njie

A waste of time and absolutely pointless

1
Please let us speak to a real human who can understand your query and find a solution. 6 hrs for Cora to get someone to get back to me! Reviewed on: 1st February 2023
Helen's avatar
Helen

Going round in circles!

1
I had a text from Natwest saying that there were insufficient funds in my account. This is incorrect as far as I can see. Cora could not understand the problem and kept taking me round in circles and would not hand me over to a human. After about 20 minutes I had to give up. Reviewed on: 1st February 2023
Gary Davis's avatar
Gary Davis

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