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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Cora is not very AI

1
Like all AI the range of help on offer mujst be limited to capacity. As with other "Cora" style "assistants" it is more often ujnhelpful than it is helpful. Customer service requires personal contact. Reviewed on: 7th February 2023
JRM's avatar
JRM

Awful!

1
It is absolutely awful. It kept me waiting for ages, put me through to someone really who then put me back on the long waiting list! Reviewed on: 6th February 2023
Andrew Lockley's avatar
Andrew Lockley

ALL LOAN TRANSACTIONS

3
I tried and am still trying to get a total review of my 4 month loan account but I received no positive reply from the " cora" output - which is a great Shame because I cannot get answers elsewhere so Im not best pleased Reviewed on: 6th February 2023
George Dumbrell's avatar
George Dumbrell

Poor consultation

1
I have been trying to tell the bank my email address is incorrect. So your unable to help me. Dealing with Cora is like pushing water up hill. I am in my late 70’s and I just want to chat to some one. Re my account. I organised a phone call 11am nothing has come through so I am still awaiting help. There is a NatWest where I go once a month would there be some once who I could talk to the branch is in Eastcote Pinner area. Reviewed on: 6th February 2023
Carole Mann's avatar
Carole Mann

Easy and fast

5
Can answer for most of your questions Reviewed on: 6th February 2023
Serghei Gutanu 's avatar
Serghei Gutanu

Not always accurate

3
Sometimes I did get the right answers, but at time the advice was simply wrong. There is no follow up with the same agent so the answers are inconsistent and there is no conversation flow with real agents. Reviewed on: 4th February 2023
OK's avatar
OK

AVOID

1
After un-installing the App from my iPad last October 2022 I continued to get a prompt to go to the App to obtain a code so that I could purchase on line.. After waiting to see a bank rep in Canterbury, Allison, (45minutes) I was told my issue had been resolved, not true! I then had to speak to Cora, hopeless! I was then told by Abiola that the tech team would resolve my problem. no! then I spoke to Saleem who proceeded to cut me off. I had to call back and finally spoke to Shannon who seemed the only natwest employee who knew what she was talking about and got rid of the App for me so, Hallelujah Reviewed on: 4th February 2023
lindyloohird@gmail.com's avatar
[email protected]

Helpful

4
Good for a little guidance when having difficulty navigating the app. Always found beneficial. Reviewed on: 4th February 2023
Shaylea Merrick's avatar
Shaylea Merrick

Useless app

1
Cora and app is useless, Attempting to find out why a transaction has not been approved is impossible. Think carefully before using rbs. Reviewed on: 3rd February 2023
Peter Steele's avatar
Peter Steele

Chat with Cora - Very Helpful.

5
It was extremely helpful to chat with Cora, and she cleared some problems for me. Reviewed on: 2nd February 2023
Christine Verstraete's avatar
Christine Verstraete

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