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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

good, helpful

5
spoke digitally to Cora very helpful Reviewed on: 10th February 2023
Marie Kaye's avatar
Marie Kaye

Pretty much garbage

1
I prefer people to answer my query. Cora is a very basic software that can only understand specifically constructed sentences. The answers she gives are mostly irrelevant. The cost cutting from this bank is excessive and none of those savings are passed on to the customer anyway. All this has actually done is alienated the bank further from the people you expect to trust you with our money. Sure in most cases it isn’t a lot but it shows that you do not care about your staff or customers at all. Reviewed on: 9th February 2023
seftonevie@gmail.com's avatar
[email protected]

Cora is very quick and useful

5
Cora is useful, accurate and quick to help. It is also easy to be redirected to an agent. Reviewed on: 9th February 2023
Isobel's avatar
Isobel

Easy to use and useful

4
Cora is easy to use and useful for those that use banking online. Simple and straight forward questions are useful and take less time than waiting on phone for an operative. Although, Cora cannot replace human intelligence with more complicated matters. Reviewed on: 9th February 2023
Kerry Chu's avatar
Kerry Chu

Games

1
How can you people say I can get a loan then when i call you put me in hold then hang up putting me back to queue..very very bad service..all I ask for is another loan for small money and I have never missed a payment of the one I gave currently. With 6 payments before its over Why be so wicked ...why ...and you sopose to be top bank..Well its fine I will sort me out because you have been NO HELP AT ALL .. VERY DISAPPOINTED Reviewed on: 8th February 2023
Richie's avatar
Richie

Simply useless

1
Why do you ask. Surely feedback has told you that apart from the simplest tasks for which assistance should not be required by anyone with any ability the app is pretty useless and very irritating. Reviewed on: 8th February 2023
david e watson's avatar
david e watson

Very good

5
very good and simple , good , thank you Reviewed on: 7th February 2023
Vladimirs 's avatar
Vladimirs

Simply amazing

5
The assistance I got from Cora was top notch, and I couldn't ask for anything else. Truly amazing Reviewed on: 7th February 2023
Eze Nwogu 's avatar
Eze Nwogu

Cora is not very AI

1
Like all AI the range of help on offer mujst be limited to capacity. As with other "Cora" style "assistants" it is more often ujnhelpful than it is helpful. Customer service requires personal contact. Reviewed on: 7th February 2023
JRM's avatar
JRM

Awful!

1
It is absolutely awful. It kept me waiting for ages, put me through to someone really who then put me back on the long waiting list! Reviewed on: 6th February 2023
Andrew Lockley's avatar
Andrew Lockley

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