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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

network

5
excellent staff. Always there to help with dignity Reviewed on: 13th February 2023
Mark Beckitt's avatar
Mark Beckitt

ABSOLUTE CRAP !!!!

1
NO HELP WHATSOEVER<JUST LOOKED ONLINE LIKE I HAD Reviewed on: 13th February 2023
helen steedman's avatar
helen steedman

probably the worse ai assistant I've used in a long time

1
Useless, add when you lose your temper you get a telling off for being rude. Its a bot - there is no concept of rude... Reviewed on: 13th February 2023
David Bates's avatar
David Bates

simply set my mind at ease

5
I was able to be reassured without being on hold on the phone for ages. Reviewed on: 12th February 2023
fiona haward's avatar
fiona haward

Pants

1
Not even vaguely helpful. Yes/no answers - no scope to "chat"/ ask questions Reviewed on: 11th February 2023
Peter Ramsell's avatar
Peter Ramsell

As broken as the other state owned industries

1
NatWest's decline in the last decade has been almost total. It is in my view a mob organisation - holding people's money against their will and threatening harm against our loved ones if we try to resist. Reviewed on: 10th February 2023
Craig Abbott's avatar
Craig Abbott

Good automated chatbot service

4
Good Chat Service providing quick & accurate answers to customer queries 24/7. Saves time I would normally have to spend waiting on hold to speak to a person to get an answer to a simple straightforward question. Plus it's available any time of day or night. Reviewed on: 10th February 2023
Andy Graham's avatar
Andy Graham

Digital disaster

1
As an award-winning financial journalist I am computer literate and Internet savvy. Yet I find RBS digital banking increasingly frustrating. I am registered for Digital Banking but cannot find the link to use Cora so can do nothing more than the most basic transactions. In spite of the encouragement of RBS, I refuse to download the mobile app because of the know security risks of having financial apps on a mobile phone. If this review fails to appear I will raise questions about why not. Reviewed on: 10th February 2023
Francis Shennan's avatar
Francis Shennan

Absolute waste of time

1
Automated answers , if your question is not in the system then Cora just keeps repeating herself . Absolutely useless Reviewed on: 10th February 2023
Matt Wilson 's avatar
Matt Wilson

Forced to use this pile of rubbish

1
Poor filtering, wastes time, still end up with a human .. eventually as my calls are always about issues and more complex. Reviewed on: 10th February 2023
Gary Sereno's avatar
Gary Sereno

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