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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora is the worst

1
Cora is shockingly bad. It is used as a dumping ground when the Bank systems break down, and I have yet to find that it provides worth while answers. No wonder that Natwest gets such bad digital ratings Reviewed on: 17th February 2023

Cora is absolutely hopeless to me

1
I go round in circles and get so frustrated with this Cora. It would be so much better to deal with a person Reviewed on: 17th February 2023

Brilliant

5
This is so good and how it helps u is amazing Reviewed on: 17th February 2023

Cora is the best online 24/7 support

5
Using Cora to deal with customer support is very good and helpful, available 24/7 and answers any question instantly. Reviewed on: 16th February 2023

Useless

1
Cora is a waste of time! Why can you not speak with a human being. I wish I hadn’t switched accounts! Reviewed on: 16th February 2023

It tries to help or else engage executive, who can chat and resolve issues.

4
Some of the phrases, it does not catch, what user wants Reviewed on: 16th February 2023

Cheap and unhelpful

1
Cora must cost a lot less than paying real people to help customers. However, it is of minimal help, barely understands human speech, and is frustrating and alienating. A list of answers to FAQs would be about as useful. Reviewed on: 15th February 2023

Great chat

4
Cora was very helpful. I needed to speak to a person but it was still good to go through her first Reviewed on: 14th February 2023

Cora is the OG

5
Honestly you don't even need to go into the branch or online! Cora is all you need! Reviewed on: 14th February 2023

I asked to speak to the man in charge for religious reasons and was hung up on

1
I got hung up on by "your" agencies when a bank aplied for a loan Reviewed on: 14th February 2023

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