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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

A Hiirad

5
Overall I had great experience Netwest Bank Reviewed on: 22nd February 2023
Abdifatah Hiirad's avatar
Abdifatah Hiirad

Ask Cora is user unfriendly

1
I've been battling with Ask Cora for weeks and all you do is run around in circles. RBS has gone backwards, it gives the impression it doesn't want to communicate with it's customers. Reviewed on: 21st February 2023
Keith Killick's avatar
Keith Killick

CORA IS NO GOOD BEEN WAITING 37 MINS NO REPLY

1
VERY BAD TIME NO REPLY AT ALL VERY BAD Reviewed on: 21st February 2023
JOE 's avatar
JOE

t seems impossible to get in contact via e mail, Cora is utterly useless

1
I received an e mail stating that the Visa will be replaced by a new Mastercard and to verify my address. I entered digital banking but there is nothing to actually veryfy it. My address is all the same, nothing has changed, so after that I tried to chat with Cora, which is useless and trying to get a live agent is impossible. The last thing I had was Agent is typing and that is now quite a while ago...what is Cora typing?? Useless your CORA Reviewed on: 21st February 2023
josef stockhammer's avatar
josef stockhammer

Miss Catherine Oneill

5
Great service and very easy to use Reviewed on: 21st February 2023
catherine o'neill's avatar
catherine o'neill

Scheduled payment problem

1
Tried to set up a future dated payment in the app. Will not let me select a future date. Asked for help with Cora - issue not resolved - need to speak to a real person! Reviewed on: 21st February 2023
Lisa Field's avatar
Lisa Field

Cora the customer assistant App

5
It has been seamless using cora, my first contact with Cora was awesome and queries and concerns where promptly attended to and settled Reviewed on: 20th February 2023
Oga Cyprian's avatar
Oga Cyprian

Good answers

5
Was fast and good service better that i was aspected Reviewed on: 20th February 2023
campean mihail's avatar
campean mihail

Excellent product

5
Cora is time saving and can give good information instead of waiting for a human to speak with. I recommend using...you can also continue to work while you wait. Reviewed on: 20th February 2023
Georgina Weston's avatar
Georgina Weston

I love you but I don't know of any action to get in touch with you

5
No not able to do that but No not able to do that Reviewed on: 19th February 2023
Alan Roche's avatar
Alan Roche

Review NatWest Group - Cora: Digital assistant now

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