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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Good for simple matters but useless for complicated issues

2
I would hope that most people could look at the FAQ's and other information on the site to answer most questions so those who have to "AskCora" must have more complex enquiries? The wretched thing asks the same questions over and over again when none of the options are appropriate, then ask you to rephrase the question when you know that will not help. FINALLY you get put through to an agent, however that can take up to 20 minutes for one to become available as "We are experiencing high demand" WHICH HAPPENS EVERY TIME (Get more staff!). Other "Chat" facilities tell you where you are in their queue and what your likely waiting time is going to be (so you can decide to give up) or take a number to call you back when an agent is finally free? Cora does neither! Reviewed on: 23rd February 2023
Customer with THREE accounts's avatar
Customer with THREE accounts

A wide array of helpful options

4
It offered a wide array of potential solutions but my answer wasn't there, perhaps I didn't word it correctly. As long as I could get a hold of a person then I'm happy. Other places of improvement could be: faster messaging - it seems there was an artificial delay between some answers which may help some people but I don't think it was necessary. Also I would have liked to have the option to be redirected to an agent if the first query was not answered. Reviewed on: 23rd February 2023
Rustom English's avatar
Rustom English

Switching

1
I just went around in circles without getting an answer for my specific problem. I gave up without switching as I needed to speak to a person. Very annoying! Reviewed on: 22nd February 2023
M's avatar
M

Quick and easy

5
Cora is a very easy to use support tool, Cora acts more like a friend who you can talk to in an informal way. Cora makes asking any question easy and even offers suggestions. Reviewed on: 22nd February 2023
Matthew Hancox's avatar
Matthew Hancox

utter failure

1
I have just wasted 45 minutes trying to get a simple answer to a very basic question, how do I get an email address to write to head office? Reviewed on: 22nd February 2023
Andrew Warren's avatar
Andrew Warren

CORA is unable to solve ANY issues with all its limitations

1
I have NEVER been able to solve even the simplest issues with CORA. It is just AWFUL and just another barrier to providing live customer service Reviewed on: 22nd February 2023
Alfredo Cedrone's avatar
Alfredo Cedrone

A Hiirad

5
Overall I had great experience Netwest Bank Reviewed on: 22nd February 2023
Abdifatah Hiirad's avatar
Abdifatah Hiirad

Ask Cora is user unfriendly

1
I've been battling with Ask Cora for weeks and all you do is run around in circles. RBS has gone backwards, it gives the impression it doesn't want to communicate with it's customers. Reviewed on: 21st February 2023
Keith Killick's avatar
Keith Killick

CORA IS NO GOOD BEEN WAITING 37 MINS NO REPLY

1
VERY BAD TIME NO REPLY AT ALL VERY BAD Reviewed on: 21st February 2023
JOE 's avatar
JOE

t seems impossible to get in contact via e mail, Cora is utterly useless

1
I received an e mail stating that the Visa will be replaced by a new Mastercard and to verify my address. I entered digital banking but there is nothing to actually veryfy it. My address is all the same, nothing has changed, so after that I tried to chat with Cora, which is useless and trying to get a live agent is impossible. The last thing I had was Agent is typing and that is now quite a while ago...what is Cora typing?? Useless your CORA Reviewed on: 21st February 2023
josef stockhammer's avatar
josef stockhammer

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