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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
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Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Super

5
Bardzo pomocna w rozwiązaniu problemu Reviewed on: 26th February 2023
Kazimiera 's avatar
Kazimiera

Hit and miss

3
Worked very well the first time I used Cora but I now cannot get it to connect me to a person so cannot complete the task I need to. Reviewed on: 25th February 2023
Jamie's avatar
Jamie

Helpful for easy questions

4
Helpful for easy questions and really useful that it is situated inside the secure app Reviewed on: 25th February 2023
Ben's avatar
Ben

Hopeless

1
The website help pages say Cora is available 24/7, and available on the bottom right of the page - it wasnt. It says you can login to Digital Banking, and select Need Help - Need Help isnt present. When i do finally get to Cora via my mobile app, it cant answer my question, so says it will connect me to a colleague. Over an hour later, no reply. No instructions what to do, should I sit and wait? If I come out the app, will i lose the chat? Who knows, I guess Cora assumes you know what to do so doesnt feel the need to tell you. I tried directing my question to the call centre, they cant answer it. If this constitutes an Innovation of the Year, shame on you innovators. Reviewed on: 25th February 2023
Rob's avatar
Rob

Great service

4
Always helpful, I like how Cora gives a selection of clear options for you to choose from so you know exactly what you’re looking for. I would prefer that Cora asks if you’d like to speak to an agent rather than automatically putting you through if it can’t help because sometimes I’ve clicked on the wrong thing and I don’t want to speak to someone. Also I don’t like the constant asking for feedback at the end of the conversation but isn’t that big of a deal tbh. Reviewed on: 24th February 2023
Nyklaus Thorn's avatar
Nyklaus Thorn

Cora

5
I like using Cora as it is fast and efficient I never have yo wait for thr help needed and all this by following Cora's easy steps Reviewed on: 24th February 2023
Camelia's avatar
Camelia

Not even worth one star.....

1
NatWest app and online services are awful. Ask Cora doesn't exist on the pages they say it does, and links to it and their complaints process don't work. Would rank them as the worst banking experience I have had. NatWest's new current account application process discriminates against EU citizens who were in the UK before Brexit. Their identity process asks for Residency Permit or Visa, nothing else. EU citizens here before Brexit get a thing called Settled Stats, which NatWest does not offer for identity checks. So you cannot setup an account. After half a day of being on hold and talking to people without a clue I still don't have an accout setup, and I cannot get a reply from "[email protected]". So we have banks with record profits, still shutting branches and then providing garbage services through their apps and online portals. The government needs to catch up with their regulations and oversight on banks to hold them accountable for garbage services. Avoid NatWest at all costs. NatWest and RBS have some of the worst customer satisfaction surveys for a reason. Reviewed on: 24th February 2023
Forcedaccounttoleavereview's avatar
Forcedaccounttoleavereview

Good rate, efficient

4
The process of applying for accounts is quick and easy and the rate the bank offers is good. Reviewed on: 23rd February 2023
Linh Nguyen's avatar
Linh Nguyen

Good for simple matters but useless for complicated issues

2
I would hope that most people could look at the FAQ's and other information on the site to answer most questions so those who have to "AskCora" must have more complex enquiries? The wretched thing asks the same questions over and over again when none of the options are appropriate, then ask you to rephrase the question when you know that will not help. FINALLY you get put through to an agent, however that can take up to 20 minutes for one to become available as "We are experiencing high demand" WHICH HAPPENS EVERY TIME (Get more staff!). Other "Chat" facilities tell you where you are in their queue and what your likely waiting time is going to be (so you can decide to give up) or take a number to call you back when an agent is finally free? Cora does neither! Reviewed on: 23rd February 2023
Customer with THREE accounts's avatar
Customer with THREE accounts

A wide array of helpful options

4
It offered a wide array of potential solutions but my answer wasn't there, perhaps I didn't word it correctly. As long as I could get a hold of a person then I'm happy. Other places of improvement could be: faster messaging - it seems there was an artificial delay between some answers which may help some people but I don't think it was necessary. Also I would have liked to have the option to be redirected to an agent if the first query was not answered. Reviewed on: 23rd February 2023
Rustom English's avatar
Rustom English

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