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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Cora is me new best friend!

5
Available whenever 24/7 always guides me to the right person or number to contact. No need to go through tons of web pages to get where i want. Can i have Cora at home? Reviewed on: 1st March 2023
Arranjit Rakkar's avatar
Arranjit Rakkar

I was helped to switch to Nat West

5
Saw Nicky yesterday who said if I was struggling to switch over I could get help there. I was helped by Glaucia Virdone at NW branch in Huntingdon. Very swift but thorough and seemed very easy. I doubt if I could have done it without her help. Reviewed on: 1st March 2023
Stephen W J Dickenson's avatar
Stephen W J Dickenson

ny times online is good

4
Is very good for people who are abroad and have no means to contact direct Reviewed on: 1st March 2023
AliE A Gadir's avatar
AliE A Gadir

The Best

4
After using Cora a couple of times, I found that it could give me the answers that I wanted Reviewed on: 1st March 2023
Hazel Jane Trickett's avatar
Hazel Jane Trickett

Helpful on the easy questions. Slow response when in person help needed

4
Cora is clear and very effective when it is solving easy problems which are effectively FAQs. But, when you ask something unusual, it says 'Do you mean ...?' providing a 'Yes' or 'No' options. If you select 'No' often it will keep guessing instead of suggesting you speak to a real human agent. You also have to use the correct terminology as its word catchment is not great. But, when it knows how to help you, it is effective. Reviewed on: 1st March 2023
Freddie Coughlin's avatar
Freddie Coughlin

User friendly- All in one go

5
Excellent innovation, all in one go. Easy to use Reviewed on: 1st March 2023
Srinivasan venkatachalam 's avatar
Srinivasan venkatachalam

Excellent service

5
I am very happy with NatWest Bank Reviewed on: 28th February 2023
Farana Ibraimo's avatar
Farana Ibraimo

Best digital live chat

5
Cora is so easy to navigate! No more waiting on hold for hours at a time, so glad I switched to NatWest! Reviewed on: 28th February 2023
milly.arnold9@gmail.com's avatar
[email protected]

does not work

1
I have recently started an online account with NatWest. Setting up was simple and easy. Fantastic! Where it has started going wrong is Cora - it simply does not work. Please do something about it. Frustrating! Reviewed on: 28th February 2023
Matt H's avatar
Matt H

its useless

1
it was no help and failed totally Reviewed on: 28th February 2023
Gerard Webster's avatar
Gerard Webster

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