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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
9%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent service

5
I am very happy with NatWest Bank Reviewed on: 28th February 2023
Farana Ibraimo's avatar
Farana Ibraimo

Best digital live chat

5
Cora is so easy to navigate! No more waiting on hold for hours at a time, so glad I switched to NatWest! Reviewed on: 28th February 2023
milly.arnold9@gmail.com's avatar
[email protected]

does not work

1
I have recently started an online account with NatWest. Setting up was simple and easy. Fantastic! Where it has started going wrong is Cora - it simply does not work. Please do something about it. Frustrating! Reviewed on: 28th February 2023
Matt H's avatar
Matt H

its useless

1
it was no help and failed totally Reviewed on: 28th February 2023
Gerard Webster's avatar
Gerard Webster

This is not chat

1
Once past the patronising bot ( why would I have gone to chat if the answer is on the website?) at best you get promised an response within in 6 or 4 hours but usually the whole thing refuses to reload and you have to start again. Stop pretending these response times are chat and just send replies we can respond to in our own time like with email Reviewed on: 28th February 2023
Mandy Parker's avatar
Mandy Parker

You have got to be joking!!

1
I have been trying to open an account for two days. One of the numerous problems I encountered is that I had to turn off my ad blocker to get the chatbot to appear. As expected it was useless at providing any useful information, just referring me back to the website, which is where the problems started. Eventually I "spoke" to a live agent, but all he could offer was to transfer me to another department. After an hour of waiting for a response in that 'coversatio' I gave up. I have a transcript of that saga if anyone has any interest in seeing what a fiasco your system is. Reviewed on: 28th February 2023
Peter Ballemy's avatar
Peter Ballemy

Super job CORA

5
Got me the info I needed in a short space if time, Reviewed on: 27th February 2023
Sharron's avatar
Sharron

Glorified FAQ bot - useless

1
Users get funneled through the FAQs and onto Cora which is unable to help just as the FAQs were unable to answer my query. Ended up abandoning all hope and will to live in answering my query. The whole system is rubbish and makes the customer lose the iwll to continue fighting for the answer / any customer service. Reviewed on: 27th February 2023
James's avatar
James

Cora does not appear when Im logged into digital banking

1
It has caused me a lot of problems when logged into digital banking because cora does not appear. I now assume its because of my Fsecure protection wont allow it. But nowhere in your help pages explains this or what to do and Call centre help staff dont know anything about it either. They could at least have suggested this might be the problem. Reviewed on: 27th February 2023
Claireby's avatar
Claireby

Cora Digital Assistant

5
Cora is very easy to use. There are helpful guidance questions and answers. If she doesn't know the answer, you get put through to an agent asap, this then results in your issue to being solved. Reviewed on: 27th February 2023
Casey Hadley's avatar
Casey Hadley

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