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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Helpful on the easy questions. Slow response when in person help needed

4
Cora is clear and very effective when it is solving easy problems which are effectively FAQs. But, when you ask something unusual, it says 'Do you mean ...?' providing a 'Yes' or 'No' options. If you select 'No' often it will keep guessing instead of suggesting you speak to a real human agent. You also have to use the correct terminology as its word catchment is not great. But, when it knows how to help you, it is effective. Reviewed on: 1st March 2023
Freddie Coughlin's avatar
Freddie Coughlin

User friendly- All in one go

5
Excellent innovation, all in one go. Easy to use Reviewed on: 1st March 2023
Srinivasan venkatachalam 's avatar
Srinivasan venkatachalam

Excellent service

5
I am very happy with NatWest Bank Reviewed on: 28th February 2023
Farana Ibraimo's avatar
Farana Ibraimo

Best digital live chat

5
Cora is so easy to navigate! No more waiting on hold for hours at a time, so glad I switched to NatWest! Reviewed on: 28th February 2023
milly.arnold9@gmail.com's avatar
[email protected]

does not work

1
I have recently started an online account with NatWest. Setting up was simple and easy. Fantastic! Where it has started going wrong is Cora - it simply does not work. Please do something about it. Frustrating! Reviewed on: 28th February 2023
Matt H's avatar
Matt H

its useless

1
it was no help and failed totally Reviewed on: 28th February 2023
Gerard Webster's avatar
Gerard Webster

This is not chat

1
Once past the patronising bot ( why would I have gone to chat if the answer is on the website?) at best you get promised an response within in 6 or 4 hours but usually the whole thing refuses to reload and you have to start again. Stop pretending these response times are chat and just send replies we can respond to in our own time like with email Reviewed on: 28th February 2023
Mandy Parker's avatar
Mandy Parker

You have got to be joking!!

1
I have been trying to open an account for two days. One of the numerous problems I encountered is that I had to turn off my ad blocker to get the chatbot to appear. As expected it was useless at providing any useful information, just referring me back to the website, which is where the problems started. Eventually I "spoke" to a live agent, but all he could offer was to transfer me to another department. After an hour of waiting for a response in that 'coversatio' I gave up. I have a transcript of that saga if anyone has any interest in seeing what a fiasco your system is. Reviewed on: 28th February 2023
Peter Ballemy's avatar
Peter Ballemy

Super job CORA

5
Got me the info I needed in a short space if time, Reviewed on: 27th February 2023
Sharron's avatar
Sharron

Glorified FAQ bot - useless

1
Users get funneled through the FAQs and onto Cora which is unable to help just as the FAQs were unable to answer my query. Ended up abandoning all hope and will to live in answering my query. The whole system is rubbish and makes the customer lose the iwll to continue fighting for the answer / any customer service. Reviewed on: 27th February 2023
James's avatar
James

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