Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Quick and Helpful

5
Cora saved a lot of time and it’s always goes to the crux of the issue by this it’s quick, helpful and easy simultaneously. Reviewed on: 2nd March 2023
Trivikram Kavuri's avatar
Trivikram Kavuri

Professional and reliable.

5
Answer question effectively and helping to offer few options. Reviewed on: 1st March 2023
snugglesray@yahoo.com's avatar
[email protected]

Happiness

5
My experience has been a little difficult but Cora took care of that for me she is amazing she handled the situation and put me forwards to speak with an agent.....Thankyou Cora Reviewed on: 1st March 2023
Collette 's avatar
Collette

Use Cora

5
Cora is fantastic, new to NatWest and Cora has been super helpful and I haven’t had to waste time ringing up Reviewed on: 1st March 2023
alyssha ladlow's avatar
alyssha ladlow

Cora is me new best friend!

5
Available whenever 24/7 always guides me to the right person or number to contact. No need to go through tons of web pages to get where i want. Can i have Cora at home? Reviewed on: 1st March 2023
Arranjit Rakkar's avatar
Arranjit Rakkar

I was helped to switch to Nat West

5
Saw Nicky yesterday who said if I was struggling to switch over I could get help there. I was helped by Glaucia Virdone at NW branch in Huntingdon. Very swift but thorough and seemed very easy. I doubt if I could have done it without her help. Reviewed on: 1st March 2023
Stephen W J Dickenson's avatar
Stephen W J Dickenson

ny times online is good

4
Is very good for people who are abroad and have no means to contact direct Reviewed on: 1st March 2023
AliE A Gadir's avatar
AliE A Gadir

The Best

4
After using Cora a couple of times, I found that it could give me the answers that I wanted Reviewed on: 1st March 2023
Hazel Jane Trickett's avatar
Hazel Jane Trickett

Helpful on the easy questions. Slow response when in person help needed

4
Cora is clear and very effective when it is solving easy problems which are effectively FAQs. But, when you ask something unusual, it says 'Do you mean ...?' providing a 'Yes' or 'No' options. If you select 'No' often it will keep guessing instead of suggesting you speak to a real human agent. You also have to use the correct terminology as its word catchment is not great. But, when it knows how to help you, it is effective. Reviewed on: 1st March 2023
Freddie Coughlin's avatar
Freddie Coughlin

User friendly- All in one go

5
Excellent innovation, all in one go. Easy to use Reviewed on: 1st March 2023
Srinivasan venkatachalam 's avatar
Srinivasan venkatachalam

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill