NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Cora is me new best friend!

Available whenever 24/7 always guides me to the right person or number to contact. No need to go through tons of web pages to get where i want. Can i have Cora at home? Reviewed on: 1st March 2023

I was helped to switch to Nat West

Saw Nicky yesterday who said if I was struggling to switch over I could get help there. I was helped by Glaucia Virdone at NW branch in Huntingdon. Very swift but thorough and seemed very easy. I doubt if I could have done it without her help. Reviewed on: 1st March 2023

ny times online is good

Is very good for people who are abroad and have no means to contact direct Reviewed on: 1st March 2023

The Best

After using Cora a couple of times, I found that it could give me the answers that I wanted Reviewed on: 1st March 2023

Helpful on the easy questions. Slow response when in person help needed

Cora is clear and very effective when it is solving easy problems which are effectively FAQs. But, when you ask something unusual, it says 'Do you mean ...?' providing a 'Yes' or 'No' options. If you select 'No' often it will keep guessing instead of suggesting you speak to a real human agent. You also have to use the correct terminology as its word catchment is not great. But, when it knows how to help you, it is effective. Reviewed on: 1st March 2023

User friendly- All in one go

Excellent innovation, all in one go. Easy to use Reviewed on: 1st March 2023

Excellent service

I am very happy with NatWest Bank Reviewed on: 28th February 2023

Best digital live chat

Cora is so easy to navigate! No more waiting on hold for hours at a time, so glad I switched to NatWest! Reviewed on: 28th February 2023

does not work

I have recently started an online account with NatWest. Setting up was simple and easy. Fantastic! Where it has started going wrong is Cora - it simply does not work. Please do something about it. Frustrating! Reviewed on: 28th February 2023