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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Rubbish

1
Will not allow me to transfer my own Money without biometric approval Whicker it will not approve Reviewed on: 2nd March 2023
hughstaxis@btinternet.com's avatar
[email protected]

Good. AI

5
Got through straight away To the right department Reviewed on: 2nd March 2023
rodger clarke's avatar
rodger clarke

Quick and Helpful

5
Cora saved a lot of time and it’s always goes to the crux of the issue by this it’s quick, helpful and easy simultaneously. Reviewed on: 2nd March 2023
Trivikram Kavuri's avatar
Trivikram Kavuri

Professional and reliable.

5
Answer question effectively and helping to offer few options. Reviewed on: 1st March 2023
snugglesray@yahoo.com's avatar
[email protected]

Happiness

5
My experience has been a little difficult but Cora took care of that for me she is amazing she handled the situation and put me forwards to speak with an agent.....Thankyou Cora Reviewed on: 1st March 2023
Collette 's avatar
Collette

Use Cora

5
Cora is fantastic, new to NatWest and Cora has been super helpful and I haven’t had to waste time ringing up Reviewed on: 1st March 2023
alyssha ladlow's avatar
alyssha ladlow

Cora is me new best friend!

5
Available whenever 24/7 always guides me to the right person or number to contact. No need to go through tons of web pages to get where i want. Can i have Cora at home? Reviewed on: 1st March 2023
Arranjit Rakkar's avatar
Arranjit Rakkar

I was helped to switch to Nat West

5
Saw Nicky yesterday who said if I was struggling to switch over I could get help there. I was helped by Glaucia Virdone at NW branch in Huntingdon. Very swift but thorough and seemed very easy. I doubt if I could have done it without her help. Reviewed on: 1st March 2023
Stephen W J Dickenson's avatar
Stephen W J Dickenson

ny times online is good

4
Is very good for people who are abroad and have no means to contact direct Reviewed on: 1st March 2023
AliE A Gadir's avatar
AliE A Gadir

The Best

4
After using Cora a couple of times, I found that it could give me the answers that I wanted Reviewed on: 1st March 2023
Hazel Jane Trickett's avatar
Hazel Jane Trickett

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