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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

very very usefull

5
One of the key benefits of support chat AIs is their 24/7 availability, which means that users can get assistance at any time, even outside of business hours. This can be particularly useful for international companies or businesses that operate across different time zones. Moreover, support chat AIs can also help businesses reduce their support costs by automating routine tasks and freeing up customer service representatives to focus on more complex issues. This can lead to improved efficiency and faster response times, which can enhance the customer experience. The effectiveness of a support chat AI largely depends on the quality of its programming and the accuracy of its responses. A good support chat AI should be able to understand user queries and respond with relevant and helpful information in a timely manner. It should also be able to handle multiple conversations simultaneously without compromising the quality of its responses. Another important aspect of a support chat AI is its ability to learn and adapt over time. By analyzing user interactions and feedback, a support chat AI can continuously improve its responses and provide more personalized assistance to users. In summary, a support chat AI can be a valuable tool for businesses looking to enhance their customer support capabilities. By providing users with 24/7 assistance, automating routine tasks, and improving response times, a support chat AI can help businesses improve efficiency, reduce costs, and deliver better customer experiences. Reviewed on: 3rd March 2023
Lewis Ebbs's avatar
Lewis Ebbs

Absolutely useless. I would write more but part of crap system is limited character use

1
Totally unfit for purpose. But no alternative so customers are stuck with it…. Or move accounts which I will do as soon as issue sorted out …. And it’s a minor issue tha5 is largely irrelevant but has allowed to become a deal breaker by this crap sysyem Reviewed on: 3rd March 2023
Mike fawcett's avatar
Mike fawcett

Cora

4
Great service! She can help you with queries and an easy way to guide you to the right place! Reviewed on: 3rd March 2023
Frankie Hughes's avatar
Frankie Hughes

Excellent CS on Line

5
Excellent services all round A worthy bank Reviewed on: 3rd March 2023
Prakash Parekh.certpfs's avatar
Prakash Parekh.certpfs

Great

5
very Very nice!!!! its amazing so so great Reviewed on: 3rd March 2023
Umair Hotiana's avatar
Umair Hotiana

Trying to switch

1
Cannot get any help - ANYWHERE Phone cora video call nowhere Reviewed on: 2nd March 2023
John Williamson's avatar
John Williamson

Excellent service

5
My question was answered straight to the point which was very handy. Reviewed on: 2nd March 2023
Lucy Robinson's avatar
Lucy Robinson

Pleasant experience

4
When I used NatWest Group - Cora for the first time for switching my account I was pleased to see how well every step was explained and how quick it was to go through them. I would recommend to use this service. Reviewed on: 2nd March 2023
Andrea's avatar
Andrea

Rubbish

1
Will not allow me to transfer my own Money without biometric approval Whicker it will not approve Reviewed on: 2nd March 2023
hughstaxis@btinternet.com's avatar
[email protected]

Good. AI

5
Got through straight away To the right department Reviewed on: 2nd March 2023
rodger clarke's avatar
rodger clarke

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