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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

no response

1
Iv'e been logged out of my mobile app. I couldn't get any help from Cara . Iv'e bills to pay not happy. Reviewed on: 6th March 2023
Deb's avatar
Deb

Easy chatbot banking

4
Cora helped me get the bank statements I needed, asking all the right questions along the way. Reviewed on: 6th March 2023
Charl Nagel's avatar
Charl Nagel

Switching to a Nat West Current account

1
Cora says she 'I’ll transfer you to a colleague who will help you with this.' and then never comes back to you, ive been currently waiting 1 hours for a reply. When you phone Nat West they say the only way to contact the Switching team is via Cora, this is a vicious circle. I think the easiest way is to cancel my account and look else where. Reviewed on: 6th March 2023
Laurence Farrugia's avatar
Laurence Farrugia

British

5
Wonderful staff, smiles when you go though the door, great service, Reviewed on: 6th March 2023
Joyce bennett's avatar
Joyce bennett

MAKES YOU FEEL ALL WILL BE OK

5
EXCELLENT service WRIGHT ANSWERS MOST OF THE TIME LOL ALL OF THE T I M E........ Reviewed on: 6th March 2023
Mark wilde 's avatar
Mark wilde

Super easy bank

5
The app is straight forward and the support is immaculate Reviewed on: 5th March 2023
Zaynab Soyege's avatar
Zaynab Soyege

Gets straight to the point

4
If you just say or ask it like it is you get a specific answer that's not full of jargon and gets to the point. Reviewed on: 5th March 2023
Jacqui's avatar
Jacqui

SIMPLE and Easy

5
it was simple and easy going and very straight foward didnt struggle through the process Reviewed on: 4th March 2023
Rika Bae's avatar
Rika Bae

Easy and effective

5
Cora helps resolve issues or questions with ease and simply for customers Reviewed on: 4th March 2023
joejoh@hotmail.co.uk's avatar
[email protected]

Great

5
Really straight forward to apply Reviewed on: 4th March 2023
lindsayjayne70@yahoo.co.uk's avatar
[email protected]

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