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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.86
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy

5
Quick and easy answers. Saved times from using Google, with live chat answers Reviewed on: 9th March 2023
Robertas Urbonavicius's avatar
Robertas Urbonavicius

coral always there when you need anything

5
coral can sove most of any questions you need to no Reviewed on: 9th March 2023
Paul drummond 's avatar
Paul drummond

Helpful

5
I have used cora for closing accounts and getting update on loan accounts and cora has been helpful in resolving my query Reviewed on: 8th March 2023
Toni Stuckey 's avatar
Toni Stuckey

Hopeless

1
Tried to register online ,have had two activation codes cannot phone and speak to anyone Cora useless ,kept holding on for further help but could not wait any longer ,Just going around in circles Have put in all the relevant numbers and codes but just wont accept ,very frustrating ,given up now Reviewed on: 8th March 2023
G Austin 's avatar
G Austin

Excellent customer service.

5
The NatWest team members very friendly. Reviewed on: 7th March 2023
Taslim Uddin's avatar
Taslim Uddin

I need help

5
I need help.I don't have enough money to pay for gas, electricity and rent and food has become more expensive Reviewed on: 7th March 2023
Ilie S Sandel's avatar
Ilie S Sandel

Complete and utter rubbish!

1
IF you like automated flow charts that waste your time, you will probably love this, for those of us who would rather deal with a human being at the expense of the company's profits and who actually know something about banking, will probably give it a similar review. Reviewed on: 7th March 2023
fazer1000's avatar
fazer1000

Unable to deal with queues

1
You have to stay with the page active but due to high volumes this wait is over an hour. It is impossible to stay logged on and times out before you can speak to an agent Reviewed on: 7th March 2023
Rosemary Wenman's avatar
Rosemary Wenman

USELESS, TIME WASTING BOT

1
Useless bot, repeating same questions with final outcome, i wait yesterday and now today over an hour each time with no response apart from i m handing you over to an agent. Not even worth 1 star, but no choice to proceed. Reviewed on: 7th March 2023
Alan Jefferies's avatar
Alan Jefferies

Unable to get through to team member - Cora seems to not connect

1
Over last few weeks I have tried to get through to a team member to discuss my new accounts I am unable to get through to team member - Cora seems to not connect. Very frustrating. Reviewed on: 7th March 2023
Thomas Baumgartner's avatar
Thomas Baumgartner

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