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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent customer service.

5
The NatWest team members very friendly. Reviewed on: 7th March 2023
Taslim Uddin's avatar
Taslim Uddin

I need help

5
I need help.I don't have enough money to pay for gas, electricity and rent and food has become more expensive Reviewed on: 7th March 2023
Ilie S Sandel's avatar
Ilie S Sandel

Complete and utter rubbish!

1
IF you like automated flow charts that waste your time, you will probably love this, for those of us who would rather deal with a human being at the expense of the company's profits and who actually know something about banking, will probably give it a similar review. Reviewed on: 7th March 2023
fazer1000's avatar
fazer1000

Unable to deal with queues

1
You have to stay with the page active but due to high volumes this wait is over an hour. It is impossible to stay logged on and times out before you can speak to an agent Reviewed on: 7th March 2023
Rosemary Wenman's avatar
Rosemary Wenman

USELESS, TIME WASTING BOT

1
Useless bot, repeating same questions with final outcome, i wait yesterday and now today over an hour each time with no response apart from i m handing you over to an agent. Not even worth 1 star, but no choice to proceed. Reviewed on: 7th March 2023
Alan Jefferies's avatar
Alan Jefferies

Unable to get through to team member - Cora seems to not connect

1
Over last few weeks I have tried to get through to a team member to discuss my new accounts I am unable to get through to team member - Cora seems to not connect. Very frustrating. Reviewed on: 7th March 2023
Thomas Baumgartner's avatar
Thomas Baumgartner

no response

1
Iv'e been logged out of my mobile app. I couldn't get any help from Cara . Iv'e bills to pay not happy. Reviewed on: 6th March 2023
Deb's avatar
Deb

Easy chatbot banking

4
Cora helped me get the bank statements I needed, asking all the right questions along the way. Reviewed on: 6th March 2023
Charl Nagel's avatar
Charl Nagel

Switching to a Nat West Current account

1
Cora says she 'I’ll transfer you to a colleague who will help you with this.' and then never comes back to you, ive been currently waiting 1 hours for a reply. When you phone Nat West they say the only way to contact the Switching team is via Cora, this is a vicious circle. I think the easiest way is to cancel my account and look else where. Reviewed on: 6th March 2023
Laurence Farrugia's avatar
Laurence Farrugia

British

5
Wonderful staff, smiles when you go though the door, great service, Reviewed on: 6th March 2023
Joyce bennett's avatar
Joyce bennett

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