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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Yes

5
I am always happy with the way I am dealt with Reviewed on: 29th March 2022

Great service

5
Good service and satisfactory customer Reviewed on: 29th March 2022

Swift and accurate help

5
I needed a new cheque book and didn't want to have to phone the bank, so I clicked on CORA and typed in 'need a cheque book' and it gave me the instructions to follow, without disappearing from the screen! The whole process took a couple of minutes max! Reviewed on: 29th March 2022

Excellent as its easy to use

5
It's as if your speaking to an actual human So quick and easy to use Reviewed on: 29th March 2022

Excellent speedy service

5
Great just needed to reactivate my ISA and Cora was very efficient and helpful Reviewed on: 29th March 2022

Great help and happy with the way Cora handled everything

5
Excellent skills, very good customer service skills and very positive and polite thanks so much Reviewed on: 29th March 2022

Great

5
Great messaging system. Clear options Reviewed on: 29th March 2022

100% great

5
Great company, definitely recommend to everyone Reviewed on: 29th March 2022

Helpful

5
Easy, helpful and quick. Much better than waiting on hold for an hour. Reviewed on: 29th March 2022

Excellent experience

5
Quick, easy and helpful experience. Reviewed on: 29th March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
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