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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

great

5
thank you for your help! It was easy and simple and your helped me with my query swiftly! Reviewed on: 29th March 2022

Saved a lot of time

5
So quick to update address rather than being stuck on hold for ages Reviewed on: 29th March 2022

Best Robo bot

4
Very good on line assistant Would highly recommend Reviewed on: 29th March 2022

Great

5
Great. Would recommend this to friends and family Reviewed on: 29th March 2022

Brilliant advice and service

5
Excellent customer service and advice Reviewed on: 29th March 2022

Changing my address

5
Cora assisted me in notifying the bank of our change of address, the process was very easy to undertake Reviewed on: 29th March 2022

Yes

5
I am always happy with the way I am dealt with Reviewed on: 29th March 2022

Great service

5
Good service and satisfactory customer Reviewed on: 29th March 2022

Swift and accurate help

5
I needed a new cheque book and didn't want to have to phone the bank, so I clicked on CORA and typed in 'need a cheque book' and it gave me the instructions to follow, without disappearing from the screen! The whole process took a couple of minutes max! Reviewed on: 29th March 2022

Excellent as its easy to use

5
It's as if your speaking to an actual human So quick and easy to use Reviewed on: 29th March 2022

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