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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Easy to use

5
Convenient and easy to use, did what I needed to do without having to call or go into a branch Reviewed on: 29th March 2022

Succinct

5
Needed advice and was given precise information Reviewed on: 29th March 2022

Excellent service as always by Ulster Bank

5
Today i needed to change my address after moving house it was quick and easy Reviewed on: 29th March 2022

Very helpful

5
Put my mind at rest thanks will also use in the future Reviewed on: 29th March 2022

great

5
thank you for your help! It was easy and simple and your helped me with my query swiftly! Reviewed on: 29th March 2022

Saved a lot of time

5
So quick to update address rather than being stuck on hold for ages Reviewed on: 29th March 2022

Best Robo bot

4
Very good on line assistant Would highly recommend Reviewed on: 29th March 2022

Great

5
Great. Would recommend this to friends and family Reviewed on: 29th March 2022

Brilliant advice and service

5
Excellent customer service and advice Reviewed on: 29th March 2022

Changing my address

5
Cora assisted me in notifying the bank of our change of address, the process was very easy to undertake Reviewed on: 29th March 2022

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