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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Excellent speedy service

5
Great just needed to reactivate my ISA and Cora was very efficient and helpful Reviewed on: 29th March 2022

Great help and happy with the way Cora handled everything

5
Excellent skills, very good customer service skills and very positive and polite thanks so much Reviewed on: 29th March 2022

Great

5
Great messaging system. Clear options Reviewed on: 29th March 2022

100% great

5
Great company, definitely recommend to everyone Reviewed on: 29th March 2022

Helpful

5
Easy, helpful and quick. Much better than waiting on hold for an hour. Reviewed on: 29th March 2022

Excellent experience

5
Quick, easy and helpful experience. Reviewed on: 29th March 2022

It quick and easy

5
It save a lot of time and money doing this Reviewed on: 29th March 2022

Appreciative

5
I am usually reluctant using online and the whole idea of using Cora - computer communication, but tried it today and was happy that my query was understood therefore I got what I needed. I need not have been afraid. Thank you Reviewed on: 29th March 2022

Fast

5
Fast and efficient always ready to offer online help 24/7 Reviewed on: 29th March 2022

Efficient

5
Ordered a paper copy statement in minutes with no fuss. Reviewed on: 29th March 2022

Review NatWest Group - Cora: Digital assistant now

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