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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Cora is Amazing

5
Cora helps me more than going into my local branch. Reviewed on: 29th March 2022

Ok For Basic Questions

2
Cora is fine has long has yo are looking for basic information, if what you are looking for is a little spurious it becomes very frustrating very quickly. Reviewed on: 29th March 2022

very helpful

5
always there if I need help, Thankyou Cora Reviewed on: 29th March 2022

Statement

5
Clear directions and quick to response Reviewed on: 29th March 2022

Very helpful

5
Completed task without any fuss and made everything very simple Reviewed on: 29th March 2022

Great service

5
An excellent service, easy to use and does exactly what i needed to do Reviewed on: 29th March 2022

Good but not infallible

4
Sometimes unavailable service can be a pain . Offset by convenience Reviewed on: 29th March 2022

Answers my query well

5
Good answers from a robot and helpful info to understand Reviewed on: 29th March 2022

Very helpful

5
Very knowledgeable and helpful, she sorted my query straight away Reviewed on: 29th March 2022

slow but intuitive

5
slow but intuitive, got the job done Reviewed on: 29th March 2022

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