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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Good but not infallible

4
Sometimes unavailable service can be a pain . Offset by convenience Reviewed on: 29th March 2022
Paul Smith's avatar
Paul Smith

Answers my query well

5
Good answers from a robot and helpful info to understand Reviewed on: 29th March 2022
Anton Lippek's avatar
Anton Lippek

Very helpful

5
Very knowledgeable and helpful, she sorted my query straight away Reviewed on: 29th March 2022
Dave Kenning's avatar
Dave Kenning

slow but intuitive

5
slow but intuitive, got the job done Reviewed on: 29th March 2022
Corrie's avatar
Corrie

Got an answer very quickly, now I know what to do

5
They were very quick and helpful with Mt query Reviewed on: 29th March 2022
Gena Johnston's avatar
Gena Johnston

Awesome

5
Great help although it’s a robot seems real Reviewed on: 29th March 2022
clubfootjo@hotmail.com's avatar
[email protected]

Okay Experience

3
It’s a useful tool in terms of finding answers that can be find online. However, that’s about it. If you are trying to know things that are more intricate or complex, it won’t really help much. It also took a while until I realise I can ask it to connect to a human agent. Reviewed on: 29th March 2022
Chih Chang Lin's avatar
Chih Chang Lin

Great service

5
Great service easy to understand and quick to resolve you problem Reviewed on: 29th March 2022
Heather 's avatar
Heather

Friendly

5
I wouldn't go anywhere else i have in the past been with TSB and Barclays but been with Natwest for over 17 years now the people are very helpful and kind and very understanding outstanding throughout the pandemic thankyou so much Reviewed on: 29th March 2022
Tracy wilson's avatar
Tracy wilson

Great service

5
Prompt service and helpful. Would use it again Reviewed on: 29th March 2022
Stephanie OHare's avatar
Stephanie OHare

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