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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Friendly

5
I wouldn't go anywhere else i have in the past been with TSB and Barclays but been with Natwest for over 17 years now the people are very helpful and kind and very understanding outstanding throughout the pandemic thankyou so much Reviewed on: 29th March 2022
Tracy wilson's avatar
Tracy wilson

Great service

5
Prompt service and helpful. Would use it again Reviewed on: 29th March 2022
Stephanie OHare's avatar
Stephanie OHare

Good assistant in Cora

4
cora is really good at identifying the issues and providing solutions. I have never had any problems with it unlike other businesses automated systems (yes Vodafone, I am referring to you about your phone options and 'Tobi') Reviewed on: 29th March 2022
jay hawkins 's avatar
jay hawkins

keine Beanstandungen

5
positiv, zufrieden. Ich kann die Institution nur positiv beurteilen Reviewed on: 29th March 2022
Hans Dressler's avatar
Hans Dressler

Excellent

5
Excellent automated system Covers all the questions you need and solves your problems quickly and efficiently. Reviewed on: 29th March 2022
jacquelinecrossey's avatar
jacquelinecrossey

Great app.

5
Never had any problems with Natwest. App great and easy to install and follow. Reviewed on: 29th March 2022
Liz's avatar
Liz

Cora

5
Quick and easy to use,no messing waiting on hold Reviewed on: 29th March 2022
Lindsay Nolan's avatar
Lindsay Nolan

Very helpful

5
Gets my questions answered very fast and hassle free Reviewed on: 29th March 2022
Sean Harvey's avatar
Sean Harvey

Fantastic service and so quick

5
Took seconds to get a question resolved. Reviewed on: 29th March 2022
Philip Keating's avatar
Philip Keating

she is really helpful when you are stuggleing for things

4
Very good and you can get ypur pount across with out hassle Reviewed on: 29th March 2022
Dominic Shelbourne's avatar
Dominic Shelbourne

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