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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Got an answer very quickly, now I know what to do

5
They were very quick and helpful with Mt query Reviewed on: 29th March 2022
Gena Johnston's avatar
Gena Johnston

Awesome

5
Great help although it’s a robot seems real Reviewed on: 29th March 2022
clubfootjo@hotmail.com's avatar
[email protected]

Okay Experience

3
It’s a useful tool in terms of finding answers that can be find online. However, that’s about it. If you are trying to know things that are more intricate or complex, it won’t really help much. It also took a while until I realise I can ask it to connect to a human agent. Reviewed on: 29th March 2022
Chih Chang Lin's avatar
Chih Chang Lin

Great service

5
Great service easy to understand and quick to resolve you problem Reviewed on: 29th March 2022
Heather 's avatar
Heather

Friendly

5
I wouldn't go anywhere else i have in the past been with TSB and Barclays but been with Natwest for over 17 years now the people are very helpful and kind and very understanding outstanding throughout the pandemic thankyou so much Reviewed on: 29th March 2022
Tracy wilson's avatar
Tracy wilson

Great service

5
Prompt service and helpful. Would use it again Reviewed on: 29th March 2022
Stephanie OHare's avatar
Stephanie OHare

Good assistant in Cora

4
cora is really good at identifying the issues and providing solutions. I have never had any problems with it unlike other businesses automated systems (yes Vodafone, I am referring to you about your phone options and 'Tobi') Reviewed on: 29th March 2022
jay hawkins 's avatar
jay hawkins

keine Beanstandungen

5
positiv, zufrieden. Ich kann die Institution nur positiv beurteilen Reviewed on: 29th March 2022
Hans Dressler's avatar
Hans Dressler

Excellent

5
Excellent automated system Covers all the questions you need and solves your problems quickly and efficiently. Reviewed on: 29th March 2022
jacquelinecrossey's avatar
jacquelinecrossey

Great app.

5
Never had any problems with Natwest. App great and easy to install and follow. Reviewed on: 29th March 2022
Liz's avatar
Liz

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