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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.93
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

My review with natwest is nice

5
My experience with natwest is so good. There so amazing Reviewed on: 29th March 2022
Taye's avatar
Taye

Reactivate ISA

5
Needed to reactivate my old ISA. Literally took two minutes with Cora. Did not need to speak to anyone. Reviewed on: 29th March 2022
tics_gizzard_0v@icloud.com's avatar
[email protected]

Didn't help

1
Was told to try online chat by telephone operative. Online chat sent me back to telephone operative. Reviewed on: 29th March 2022
Lauren's avatar
Lauren

Dream app

5
Very intuitive programme, good pace of information and does what I need efficiently Reviewed on: 29th March 2022
Amanda Woodall's avatar
Amanda Woodall

SERVICE

5
i NEEDED INFORMATION AND RECEIVED THE ANSWER NEEDED VERY QUICKLY. Reviewed on: 29th March 2022
MARTYN's avatar
MARTYN

Excellent Service

5
Coral makes banking queries so simple - fabulous service! Reviewed on: 29th March 2022
Arthur's avatar
Arthur

Good service

5
Very useful and more often than not it will know what issue I’m having or what I’m asking. Reviewed on: 29th March 2022
Josh Taylor's avatar
Josh Taylor

Handy for quick queries

4
Coral is handy when comes to quick queries bit of a pain when you have complex queries but that's a easy fix Reviewed on: 29th March 2022
Drew's avatar
Drew

caring bank

5
Local (West Kirby) staff always helpful. Cora a most useful contact. Reviewed on: 29th March 2022
M M Jones-Beddow's avatar
M M Jones-Beddow

Super efficient

5
I googled how to close a business account and it seemed simple enough, but I didn't think it actually would be. Cora made the process super simple and quick - thank you! Reviewed on: 29th March 2022
Fliss's avatar
Fliss

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