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NatWest Group - Cora: Digital assistant reviews

4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Didn't help

1
Was told to try online chat by telephone operative. Online chat sent me back to telephone operative. Reviewed on: 29th March 2022

Dream app

5
Very intuitive programme, good pace of information and does what I need efficiently Reviewed on: 29th March 2022

SERVICE

5
i NEEDED INFORMATION AND RECEIVED THE ANSWER NEEDED VERY QUICKLY. Reviewed on: 29th March 2022

Excellent Service

5
Coral makes banking queries so simple - fabulous service! Reviewed on: 29th March 2022

Good service

5
Very useful and more often than not it will know what issue I’m having or what I’m asking. Reviewed on: 29th March 2022

Handy for quick queries

4
Coral is handy when comes to quick queries bit of a pain when you have complex queries but that's a easy fix Reviewed on: 29th March 2022

caring bank

5
Local (West Kirby) staff always helpful. Cora a most useful contact. Reviewed on: 29th March 2022

Super efficient

5
I googled how to close a business account and it seemed simple enough, but I didn't think it actually would be. Cora made the process super simple and quick - thank you! Reviewed on: 29th March 2022

Good service as always

5
NatWest and Cora always meet my needs swiftly Reviewed on: 29th March 2022

Always helpful

5
I always get what I wanted from Cora. Great customer service!!! Reviewed on: 29th March 2022

Review NatWest Group - Cora: Digital assistant now

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