NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Good service

Very useful and more often than not it will know what issue I’m having or what I’m asking. Reviewed on: 29th March 2022

Handy for quick queries

Coral is handy when comes to quick queries bit of a pain when you have complex queries but that's a easy fix Reviewed on: 29th March 2022

caring bank

Local (West Kirby) staff always helpful. Cora a most useful contact. Reviewed on: 29th March 2022

Super efficient

I googled how to close a business account and it seemed simple enough, but I didn't think it actually would be. Cora made the process super simple and quick - thank you! Reviewed on: 29th March 2022

Good service as always

NatWest and Cora always meet my needs swiftly Reviewed on: 29th March 2022

Always helpful

I always get what I wanted from Cora. Great customer service!!! Reviewed on: 29th March 2022

Easy

Easy to use and very quick to complete Reviewed on: 29th March 2022

a lot easier to sort things out

opening accounts, new businesses accounts so easy compared to the other 'big banks'. A mainstream bank that has adapted to a digital model effectively! Reviewed on: 29th March 2022