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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Easy

4
Easy to use and very quick to complete Reviewed on: 29th March 2022
tony rowland's avatar
tony rowland

a lot easier to sort things out

5
opening accounts, new businesses accounts so easy compared to the other 'big banks'. A mainstream bank that has adapted to a digital model effectively! Reviewed on: 29th March 2022
Jaymil Patel's avatar
Jaymil Patel

Works much better than most

5
As long as you keep your answers short and precise it works very well. Reviewed on: 29th March 2022
Julian Moellmann's avatar
Julian Moellmann

10 out of 10 for ora help

5
This is the way to go now we annot walk in to a bank any more . Reviewed on: 29th March 2022
Kevin 's avatar
Kevin

Auto-bot is quicker than a human

5
Sadly automation has well and truly arrived and the great human personal interaction has fell away. Cora the auto-bot was very quick and efficient! The human element, that personal touch has evaporated with it. Reviewed on: 29th March 2022
Peter R's avatar
Peter R

Quick and easy to understand

5
I was not expecting such an easy response from the bank Reviewed on: 29th March 2022
Saam Ambroise's avatar
Saam Ambroise

Useful, quick answers

5
I am a new customer to natwest and I am just getting used to using everything, especially the app. I wasn't sure when my card would arrive so I used this method of communication and I got a response within minutes. In my eyes, this is good customer service from a digital assistant Reviewed on: 29th March 2022
Louise Muir's avatar
Louise Muir

Quick, to the point, very helpful.

5
I was charged twice for the same thing, the information that Cora provided was quick and easy to follow. Helped me with a problem that is still ongoing. Reviewed on: 29th March 2022
Julie Greene's avatar
Julie Greene

Good and straightforward advice thanks cora

5
Great communication and fast service Reviewed on: 29th March 2022
Christopher mcauley 's avatar
Christopher mcauley

Great

4
Great worked as it should no issue. Reviewed on: 28th March 2022
Karen's avatar
Karen

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